Steven Turner
Fayetteville,AR
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Petromark Inc. Skilled in problem-solving and team leadership, successfully led change initiatives and improved performance outcomes. Demonstrated expertise in operations management and employee relations, achieving significant improvements in accountability and service quality.
Overview
16
16
years of professional experience
Work History
Operations Manager
Petromark Inc.
2008.02 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Restaurant Owner/Operator
On The Mark Sports Bar And Grille
2012.04 - 2024.01
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 20 employees.
Education
Bachelor Of Management And Organizational Studies - Financial Services Marketing Operations
John Brown University
Siloam Springs, AR12.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
Timeline
Restaurant Owner/Operator
On The Mark Sports Bar And Grille
2012.04 - 2024.01
Operations Manager
Petromark Inc.
2008.02 - Current
Bachelor Of Management And Organizational Studies - Financial Services Marketing Operations
John Brown University