Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Urbes

Elizabeth,NJ

Summary

Dynamic sales associate with a proven track record at Dicks Sporting Goods, excelling in customer service and upselling techniques. Bilingual and adaptable, I foster customer loyalty and drive sales through engaging interactions. Recognized for maintaining a professional demeanor in high-pressure environments while consistently exceeding performance expectations.

Overview

1
1
year of professional experience

Work History

Sales Associate

Dicks Sporting Goods
07.2025 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Playa Bowls
06.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Package Handler

Fed Ex Express
10.2024 - 02.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Education

Bachelor's Degree - Accounting And Finance

Berkeley College
Woodland Park, NJ
05-2028

Skills

  • Customer service
  • Flexible schedule
  • Sales expertise
  • Product sales
  • Upselling
  • Professional demeanor
  • Bilingual
  • Leadership
  • Coachable
  • Competitive
  • Versatile
  • Unmatched work ethic

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Dicks Sporting Goods
07.2025 - Current

Package Handler

Fed Ex Express
10.2024 - 02.2025

Sales Associate

Playa Bowls
06.2024 - 06.2025

Bachelor's Degree - Accounting And Finance

Berkeley College

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