Steven Vales
Houston,TX
Summary
Innovative Administrative, Business, and Dental expert with over 10+ years of experience. Proven track record in enhancing processes and maintaining confidentiality. Strong commitment to teamwork and operational efficiency. U.S. Air Force Veteran bringing discipline and dedication to all professional endeavors.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Ideal Dental Care
Houston, TX
04.2024 - Current
- Coordinated patient treatment plans with dental and medical teams to ensure seamless care delivery.
- Monitored and updated patient records using practice management software to maintain accuracy and compliance.
- Educated patients on treatment options, fostering understanding and enhancing satisfaction with care decisions.
- Scheduled consultations and follow-up appointments, optimizing clinic workflow and patient access.
- Streamlined communication between departments, reducing delays in treatment coordination and enhancing efficiency.
Patient Care Coordinator
UT Health School of Dentistry
Houston, TX
03.2023 - 04.2024
- Provides patients with pertinent information regarding their schedule and the preparations needed for their appointment.
- Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.
- Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
- Responsible for the security and confidentiality of patient information at all times.
- Advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
- May assist with the organization of clinical orientations throughout the year.
- Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
Office Manager
MINT Dentistry
Houston, TX
05.2022 - 01.2023
- Implemented processes, policies, and practices across the organization to improve the quality of service, formulate strategy, procure material/resources, and secure compliance.
- Purchased materials, planned inventory, and oversaw warehouse efficiency.
- Examined financial data and used them to improve profitability.
- Managed budgets and forecasts.
- Performed quality controls and monitored production KPIs.
- Trained and supervised over 5 staff members.
Dental Assistant
United States Air Force
Clovis, New Mexico
11.2014 - 05.2022
- Performed a variety of patient care, office, and laboratory duties, and worked chair-side with dentists.
- Cleaned, disinfected, sterilized, and re-circulated dental equipment; prepared trays of instruments for dental procedures.
- Instructed patients on postoperative and general oral health care based on their treatment plans.
- Performed clerical duties, which includes scheduling and confirming appointments, receiving patients, keeping treatment records, sending bills, receiving payments, and ordering dental supplies and materials.
- Took dental x rays and processed x ray film as directed; Exposes and processes intra-oral and extra-oral conventional/digital dental radiographs.
Education
Associate of Science Degree - Dental Assisting
Community College of the Air Force
Montgomery, AL05.2018
Skills
- Cost-Effective Decisions
- Quality Control
- Data Entry / Collection
- KPIs
- Chairside Treatment
- Patient Registration
- Manual Dexterity
- Impressions & Restorations
- Inventory Control
- Budget Monitoring
- Supervision/Training
- Administrative Clerical
- Dental X-Rays
- Project Management
- Patient Education
- HIPAA
- Treatment Planning
- Communication Effectiveness
Timeline
Treatment Coordinator
Ideal Dental Care
04.2024 - Current
Patient Care Coordinator
UT Health School of Dentistry
03.2023 - 04.2024
Office Manager
MINT Dentistry
05.2022 - 01.2023
Dental Assistant
United States Air Force
11.2014 - 05.2022
Associate of Science Degree - Dental Assisting
Community College of the Air Force