Steven Van Niel
Brunswick,OH
Summary
Dedicated professional with a proven track record of meeting organizational needs through structured and efficient practices. Expertise in high-pressure environments and adaptability to evolving challenges. Extensive technological proficiency combined with a strong willingness to explore diverse industries.
Overview
7
7
years of professional experience
Work History
Bank Teller
Huntington National Bank
Lakewood, OH
12.2024 - Current
- Guided customers in making informed financial decisions.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed weekly cash orders to ensure facility needs were met.
- Oversaw daily cash drawer operations to maintain accuracy.
- Identified additional opportunities for customers to improve financial outcomes.
- Ensured daily cash availability to prevent outages.
Store Manager
AT&T
Lakewood, OH
06.2023 - 12.2024
- Achieved monthly sales quotas through effective customer engagement and upselling strategies.
- Guided customers to cost-effective product bundles, enhancing overall value.
- Conducted warm calls to inform existing customers about new products and promotions.
- Managed staff goals by leading and coaching a small team to improve performance.
- Created staff schedules to ensure adequate coverage and operational efficiency.
- Trained customers on new technology, improving user experience and satisfaction.
- Promoted store location and technology availability, raising community awareness.
Sub-Contractor
Greyfox Services
Bedford, OH
05.2022 - 05.2023
- Spliced fiber optic cables and installed new lines from telephone poles.
- Troubleshot customer equipment to ensure optimal functionality.
- Educated customers on new equipment for improved usage.
- Maintained coax cable lines to uphold service quality.
- Solved problems efficiently to integrate new fiber lines with existing setups.
- Updated customer equipment records both onsite and in accounts.
- Conducted daily inventory checks of work vehicle to manage supplies effectively.
Assistant Manager
T-Mobile
Brunswick, OH
02.2021 - 05.2022
- Supported co-salesman in executing promotions and driving additional sales.
- Assisted store manager with inventory management for devices and accessories.
- Troubleshot customer devices to resolve technical issues efficiently.
- Consistently exceeded personal sales quotas through effective strategies.
- Educated customers on operation of new technology to enhance user experience.
Grocery Clerk
Giant Eagle
Brunswick, OH
04.2018 - 02.2021
- Delivered fast, efficient checkout services to enhance customer experience.
- Assisted store lead with inventory management for audits at store and state level.
- Stocked merchandise and supported weekly delivery operations.
- Moved large pallets of inventory to optimize storage space.
- Collected customer orders from remote purchases to ensure timely fulfillment.
Education
High School Diploma -
Brunswick High School
Brunswick, OH05-2019
Skills
- Customer service excellence
- Problem solving
- Conflict resolution
- Time management
- Self-motivation
- Approachability
- Task prioritization
- Goal achievement
- Computer literacy
- Inventory management
Timeline
Bank Teller
Huntington National Bank
12.2024 - Current
Store Manager
AT&T
06.2023 - 12.2024
Sub-Contractor
Greyfox Services
05.2022 - 05.2023
Assistant Manager
T-Mobile
02.2021 - 05.2022
Grocery Clerk
Giant Eagle
04.2018 - 02.2021
High School Diploma -
Brunswick High School
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