Steven Velasco
Palmetto,FL
Summary
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kate Spade
Ellenton, FL
10.2025 - 01.2026
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales reports.
- Collaborated with team members to achieve daily sales targets and improve customer service.
- Handled inventory management tasks, including restocking shelves and organizing displays.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate
J. Crew
10.2024 - 01.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Built relationships with potential customers by providing helpful advice on product selection.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Kate Spade
09.2024 - 01.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Built relationships with potential customers by providing helpful advice on product selection.
- Organized merchandise displays to promote higher levels of customer engagement.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Journeys
12.2023 - 08.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
A.A - Nursing
State College of Florida
Bradenton, Florida05-2027
Skills
- Product sales
- Teamwork and collaboration
- Problem-solving
- Sales strategies
- Store opening and closing
- Relationship building
Interests
Music, volleyball, art, working out, hanging out with friends
Timeline
Sales Associate
Kate Spade
10.2025 - 01.2026
Sales Associate
J. Crew
10.2024 - 01.2025
Sales Associate
Kate Spade
09.2024 - 01.2025
Sales Associate
Journeys
12.2023 - 08.2024
A.A - Nursing
State College of Florida