Steven Walter
Kansas City,MO
Summary
Knowledgeable Operations Agent with proven expertise in the processes of the ID office and in overall knowledge of the ASP. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised. Season manager with over 11 years of experience being a leader.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
City Of Kansas City, Mo. Government
Kansas City, MO
07.2024 - Current
- Took on project with TSC reducing pending applicants from 17,000 to the proper amount of 300 and reduced active badges from 12,000 to the current proper amount of 5,400.
- Received Airport Security Coordinator certificate.
- Oversees the entire badging process from fingerprint/web enrolling, STA/CHRC processing/notification, and the issuance of the ID media.
- Restructured the ID office to it's current state making the space a much more efficient work area.
- Conducts daily, weekly, monthly, and yearly audits relating to the security of the airport.
Operations Service Manager
American Airlines
Kansas City, MO
09.2020 - 05.2023
- Resolved escalated customer complaints by providing satisfactory solutions within established timelines.
- Collaborated with vendors to negotiate contracts, identify cost savings opportunities, and develop new services offerings.
- Developed and implemented operational policies, procedures, and systems to ensure efficient workflow.
- Ensured compliance with industry regulations while delivering services as per contractual agreements.
- Designed training programs for employees related to best practices in providing quality services.
Operations Service Manager
Delta Air Lines, Inc
Kansas City, MO
01.2010 - 06.2020
- Monitored team performance and provided ongoing coaching to improve efficiency.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
Ramp Agent
Northwest Airlines
Detroit , MI
06.2007 - 01.2010
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
Automated Logistical Specialist (92A)
US Army
Fort Bragg, NC
10.1994 - 10.2000
- Ensured that orders were placed in accordance with government regulations and policies.
- Identified discrepancies between actual inventory counts and computer records.
- Organized storage areas for efficient retrieval of materials.
- Processed requisitions for equipment, parts, and services through appropriate channels.
- Provided training and guidance to new personnel on automated logistical processes.
Education
High School Diploma -
Lincoln High School
Ypsilanti, MI06-1991
Skills
- Security Regulations
- Problem-solving abilities
- Self Motivation
- Regulatory Compliance Adherence
- Decision-Making
- Adaptability and Flexibility
- Reliability
Certification
- Airport Security Coordinator Certificate issued Aug 2023.
Timeline
Airport Operations Agent
City Of Kansas City, Mo. Government
07.2024 - Current
Operations Service Manager
American Airlines
09.2020 - 05.2023
Operations Service Manager
Delta Air Lines, Inc
01.2010 - 06.2020
Ramp Agent
Northwest Airlines
06.2007 - 01.2010
Automated Logistical Specialist (92A)
US Army
10.1994 - 10.2000
High School Diploma -
Lincoln High School
- Airport Security Coordinator Certificate issued Aug 2023.
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