Steven Xiong
Maplewood,MN
Summary
Motivated and dedicated to continuous learning and skill development, both professionally and personally, with a strong commitment to improving performance and expanding expertise in diverse areas.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Shipt Driver
Shipt
Minneapolis , Minnesota
04.2023 - Current
- Pick up packages and organize package orders
- Scan carts and packages
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Sales
Self-employeed
Maplewood , MN
01.2021 - Current
- Set objectives and led sales to achieve sales goals.
- Boosted sales performance by posting on Facebook groups and Instagram.
- Planned forecasts and sales objectives using sales assumptions based on prior sales.
- Talk and negotiate prices and trades.
- Customer services.
- Packaging and label.
- Track and interpret price trends to stay competitive and informed about market fluctuations.
- Adjust pricing strategies based on market trends, supply and demand, and competitor pricing.
- Manage listings across multiple online and offline platforms, such as eBay, Facebook groups, and in-person shows.
- Engage with customers effectively across various platforms to answer questions, handle inquiries, and close sales.
- Negotiate and communicate within online communities and in person.
- Utilize pricing strategies and knowledge of the card market to optimize sales and maximize profits.
Personal Care Assistant (PCA)
Midwest Home Health Care
Minneapolis , Minnesota
11.2018 - 03.2021
- Assisted clients with personal care tasks
- Recorded work hours and tasks accurately for reporting purposes
- Performed housekeeping duties, such as cooking, cleaning, laundry, and running errands to support clients’ needs
Driver
Lyft/Uber
Minneapolis , Minnesota
10.2019 - 03.2020
- Utilized app-based technology to provide transportation services
- Ensured safe and timely pickup and drop-off for customers, assisting with luggage and other needs as necessary
- Provided customer-oriented transportation services through Uber and Lyft apps
- Assisted customers with luggage, groceries, and other items as needed
Delivery Driver (Dasher)
DoorDash
Minneapolis , Minnesota
11.2014 - 06.2019
- Used personal vehicle and app-based service to fulfill customer food delivery orders
- Offer high-level customer service, verifying order accuracy and promptly addressing customer needs
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate Degree - Applied Science
Northcentral Technical College
Wausau, WI 08.2008 - 05.2010
Skills
- Track and interpret price trends to stay competitive and informed about market fluctuations
- Analyze market data to determine optimal pricing for products, maximizing profitability
- Adjust pricing strategies based on market trends, supply and demand, and competitor pricing
- Make data-driven decisions that enhance sales and ensure inventory alignment with market value
- Manage listings across multiple online and offline platforms
- Engage with customers effectively across various platforms to answer questions, handle inquiries, and close sales
- Negotiate and communicate within online communities and in person
- Utilize pricing strategies and knowledge of the market to optimize sales and maximize profits
Additional Information
I am currently learning affiliate marketing, partnering with Amazon and other sites by sharing links on blogs and social media platforms, and exploring AI tools to identify trends and top-selling products.
Timeline
Shipt Driver
Shipt
04.2023 - Current
Sales
Self-employeed
01.2021 - Current
Driver
Lyft/Uber
10.2019 - 03.2020
Personal Care Assistant (PCA)
Midwest Home Health Care
11.2018 - 03.2021
Delivery Driver (Dasher)
DoorDash
11.2014 - 06.2019
Associate Degree - Applied Science
Northcentral Technical College
08.2008 - 05.2010
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