Steven E. Castaneda
McAllen,TX
Summary
Adept at elevating customer experiences, I enhanced client satisfaction and loyalty at Chick-fil-A through expert complaint handling and efficient service. My fluency in Spanish and proficiency in cash handling, backed by a strong work ethic, significantly contributed to achieving sales targets and streamlining operations, showcasing my ability to thrive in fast-paced retail environments.
Offering positive attitude and strong interpersonal skills, eager to learn and grow in customer-focused role. Brings ability to quickly grasp new concepts and adapt to different situations, ensuring effective communication and problem-solving. Ready to use and develop customer service and communication skills in an employment role.
Overview
1
1
year of professional experience
Work History
CSA
HEB Store
09.2024 - 12.2024
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Cashier
Chick-fil-A
10.2023 - 01.2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
Store Associate
RGV ProDirect
07.2023 - 09.2023
- Worked closely with fellow associates to create positive work environments, fostering teamwork and mutual support.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
IDEA Quest College Preparatory
14001 N Rooth Rd, Edinburg, TX 7854105-2025
Skills
- Goal oriented
- Patience and tolerance
- Spanish fluency
- Calm under pressure
- Strong work ethic
- Complaint handling
- Cash handling
- Request management
- Refund processing
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSA
HEB Store
09.2024 - 12.2024
Cashier
Chick-fil-A
10.2023 - 01.2024
Store Associate
RGV ProDirect
07.2023 - 09.2023
High School Diploma -
IDEA Quest College Preparatory
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