Stevens Joseph
Boynton Beach,FL
Summary
Dynamic customer service professional with a proven track record at Nation Safe Drivers, excelling in conflict resolution and customer relationship management. Demonstrated ability to handle high-stress situations while enhancing customer loyalty through empathetic communication. Skilled in data entry and emergency response, ensuring safety and satisfaction in every interaction.Also skilled in multitasking and security camera monitoring, ensuring safety and efficiency in all operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nation Safe Drivers
Boca Raton, FL
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Titan Security
West Palm Beach , FL
12.2019 - 05.2021
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety, or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols, and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Education
High School Diploma -
Royal Palm High
Royal Palm Beach FL 05-2018
Skills
- Conflict resolution
- Customer relationship management
- Data entry
- Product knowledge
- Ticketing systems
- Emergency response
- Scheduling
- Active listening
- Professional telephone demeanor
- Time management
- Access control
- ABDI
Certification
- First Aid Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Driver's License
Timeline
Customer Service Representative
Nation Safe Drivers
06.2021 - Current
Security Officer
Titan Security
12.2019 - 05.2021
High School Diploma -
Royal Palm High
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