Stevenson Charles
Bradenton,FL
Summary
Highly skilled Field Service Engineer with eight years of experience in reducing equipment downtime, increasing customer satisfaction scores, and improving equipment efficiency. Proven track record in managing installations, and maintenance of chemistry, urinalysis and automation systems. diagnosing complex technical problems, and collaborating with cross-functional teams to ensure customer retention. Strong commitment to maintaining accurate service records, implementing new technologies, and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Field Service Engineer
Roche Diagnostics Corporation
02.2016 - Current
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Scheduled service calls according to customer location and urgency of need.
- Enhanced system uptime and client satisfaction by promptly diagnosing and resolving complex hardware and software issues in field environments.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
- Boosted team efficiency by sharing expert knowledge and troubleshooting techniques, enhancing overall service quality.
Field Service Technician
Comcast, Xfinity
01.2012 - 02.2016
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Responsible for installing, troubleshooting, and resolving escalated customer issues for all Company residential and commercial products TV, VOIP and Internet
- Ability to use diagnostic tools and test equipment, work on routers, PC hardware, and the ability to troubleshoot and install VOIP, TV, internet, new wiring, post wires knowledge of policies and procedures for installation, cable systems and network operations.
- Performs work near power lines and electricity inclement weather along with moderate exposure to noise levels.
Field Technician Satellite Installer
Direct TV
06.2010 - 01.2012
- Inspecting sites and installing satellite systems at homes, offices, and condominiums repaired and upgraded equipment as necessary ensured optimal performance of the satellite network system through observation and modifications in units.
- Guaranteed optimal signal strength for customers through precise dish alignment and proper cabling techniques.
- Collaborated with team members to complete complex installation projects, ensuring seamless integration of satellite systems into existing infrastructure.
- Delivered consistent results under pressure, completing installations within tight deadlines and adapting to changing circumstances as necessary.
- Provided outstanding customer service from initial contact through post-installation support, establishing long-lasting relationships built on trust.
Education
No Degree - Residential And Commercial Electrician
Penn Foster Career School
Scranton, PAHigh School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05.2009
Skills
- Technical troubleshooting and problem-solving
- Equipment installation and configuration
- Preventive maintenance and repair
- Process improvement and optimization
- Customer training and support
- Service record and inventory management
- Cross-functional collaboration
- Mechanical Troubleshooting
- Instrumentation calibration
- System diagnostics
- Customer Relations
- Diagnostics and troubleshooting
Objective
Seeking a challenging and rewarding position as a field service engineer where I can utilize my 8 years of demonstrated electrical and mechanical troubleshooting skills, technical expertise, as well as established field service and multitasking skills to help a company to surpass its expectations.
Timeline
Field Service Engineer
Roche Diagnostics Corporation
02.2016 - Current
Field Service Technician
Comcast, Xfinity
01.2012 - 02.2016
Field Technician Satellite Installer
Direct TV
06.2010 - 01.2012
No Degree - Residential And Commercial Electrician
Penn Foster Career School
High School Diploma -
Deerfield Beach High School
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