Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steve R Fougy

Lake Worth,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Mail Carrier

United Postal Service
04.2022 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.

Pool Attendant

Polo Country Club
11.2018 - 03.2022
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
  • Checked side duty list for opening and closing procedures.
  • Collaborated with other staff members to ensure efficient operations and a positive guest experience.
  • Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.

Guest Service Usher

IPic Theaters
02.2016 - 09.2018
  • Participated in ongoing training programs to stay current on industry trends and best practices for optimal performance in the role.
  • Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
  • Assisted in the training and onboarding of new staff members, sharing expertise and knowledge to ensure their success in the role.
  • Facilitated quick resolution of technical issues that arose during events, coordinating with the appropriate departments to minimize disruption for guests.
  • Managed ticket sales, accurately processing transactions while maintaining confidentiality of personal information.
  • Demonstrated a strong commitment to enhancing guest experiences by consistently seeking feedback and incorporating suggestions into future interactions.

Gatehouse Guard

U.S. Security Associates
09.2016 - 12.2017
  • Handled emergencies effectively, following established protocols for crisis management.
  • Collaborated with fellow guards to ensure seamless shift transitions and continuous site coverage.
  • Elevated overall resident satisfaction by promptly addressing concerns related to safety or facility issues.
  • Reduced potential security breaches by conducting routine patrols around the property perimeter.
  • Conducted thorough inspections of incoming delivery vehicles, minimizing risks associated with unauthorized items or persons entering the premises.
  • Provided excellent customer service, assisting visitors with directions and information upon entry.
  • Upheld a professional demeanor at all times, projecting an image of authority and expertise that instilled confidence in residents and visitors alike.

Education

Associate of Arts - Engineering Mechanics

Palm Beach State College
Lake Worth, FL
06-2020

High School Diploma -

Atlanctic Community High School
Delray Beach, FL
05-2015

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Package handling
  • Route management

Languages

Haitian Creole
Native or Bilingual

Timeline

Mail Carrier

United Postal Service
04.2022 - Current

Pool Attendant

Polo Country Club
11.2018 - 03.2022

Gatehouse Guard

U.S. Security Associates
09.2016 - 12.2017

Guest Service Usher

IPic Theaters
02.2016 - 09.2018

Associate of Arts - Engineering Mechanics

Palm Beach State College

High School Diploma -

Atlanctic Community High School

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Steve R Fougy