Summary
Overview
Work History
Education
Skills
Timeline
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Stevie Belknap

New Braunfels,Texas

Summary

Seeking a challenging position with long-term growth opportunities in a company. Committed to utilizing skills and expertise to contribute to organizational success. Passionate about Quality customer service and achieving results through strategic thinking and effective problem-solving. Dedicated, motivated, and focused on making a meaningful impact while continually developing professionally.

Overview

8
8
years of professional experience

Work History

Sales Associate

Molak Corporation
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Owner

Happy Paws Pet Sitting
01.2023 - Current
  • Provided nourishment and hydration to pets.
  • Maintained regular dialogue with owners through everyday encounters.
  • Maintained cleanliness and hygiene for pets' areas.
  • Enhanced security and health standards for pets.
  • Performed pet care tasks during walks, drop-in visits, and overnight stays.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Owner

Handmade Crafting Co
01.2022 - Current
  • Produced bespoke handmade gifts to meet individual client requests.
  • Designed and executed diverse projects, including intricate wood crafting and smaller items such as cups.
  • Engaged with clients to fulfill their expected objectives.
  • Implemented diverse strategies and materials for every assignment.

Sales Associate/Inventory Supervisor

Lilly’s Boutique
01.2023 - 02.2025
  • Enhanced daily customer interactions reaching over 100 individuals.
  • Handled commercial-grade print equipment efficiently.
  • Completed commercial order transactions.
  • Aided in item selection, offering personalized recommendations based on needs.
  • Directed daily business operations during owner's absence.
  • Organized and restocked merchandise efficiently.
  • Monitored and verified inventory records for discrepancies.
  • Collaborated with vendors to replenish store inventory.
  • Maintained attractive merchandise displays & clean sales floor.
  • Managed cash transactions and handled deposits efficiently.

Specimen Collector/Random Program Coordinator

Drug Screen Compliance
08.2021 - 01.2023
  • Experienced professional adept in conducting thorough and accurate substance tests.
  • Obtained certification to administer breath alcohol testing.
  • Ensured adherence to FMCSA and DOT regulations.
  • Managed team consisting of 8 screen collectors with efficiency.
  • Conducted routine drug and breath alcohol audits for DOT on a monthly, quarterly, and bi-annual basis.
  • Managed comprehensive duties within the drug screening sector.
  • Designed drug testing panels tailored to company preferences.
  • Led management of six consortium random pool initiatives involving collaboration with up to 150 companies.
  • Managed and implemented on-call and on-site scheduling program.
  • Utilized Microsoft Office tools to streamline tasks.
  • Managed multiple inbound and outbound calls.
  • Completed monthly and quarterly audit processes to align with DOT standards.
  • Gained certification and transitioned from specimen collection to program coordination.

Sales Associate/Retail Manager

Town & Country Drug
01.2017 - 08.2021
  • Directed operations of a group of 15 associates.
  • Selected, instructed and supported retail associates.
  • Monitored stock levels & placed purchase orders.
  • Streamlined the coordination process for staff shift assignments.
  • Established protocols for start-up and shutdown tasks.
  • Oversaw daily functioning of store operations.
  • Managed cash transactions and deposit processes efficiently.
  • Communicated with customers using multiple channels including phone, email, and face-to-face interactions.
  • Coordinated vacation and leave arrangements for staff.
  • Facilitated regular performance reviews every quarter.
  • Executed daily routine of opening and shutting down the store.
  • Exceeded monthly & quarterly quotas
  • Advanced from cashier associate to retail manager within two years.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Completed daily paperwork and computer entry of sales data as established by management.

Education

Texas TABC Certified -

01.2024

Texas Food Handlers Certified -

01.2024

Supervisors Drug & Alcohol Awareness Certificate, Designated Employer Representative Certificate, Screening Test Technician Certificate, Breath Alcohol Technician Certificate, DOT Collector Course Certified

Drug Screen Compliance & Lous Clinical Lab
01.2022

High School - General Studies

Permian High School
Odessa, Texas
01.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Meeting deadlines
  • Client account management
  • Task prioritization
  • Merchandising

Timeline

Sales Associate

Molak Corporation
02.2025 - Current

Owner

Happy Paws Pet Sitting
01.2023 - Current

Sales Associate/Inventory Supervisor

Lilly’s Boutique
01.2023 - 02.2025

Owner

Handmade Crafting Co
01.2022 - Current

Specimen Collector/Random Program Coordinator

Drug Screen Compliance
08.2021 - 01.2023

Sales Associate/Retail Manager

Town & Country Drug
01.2017 - 08.2021

Texas TABC Certified -

Texas Food Handlers Certified -

Supervisors Drug & Alcohol Awareness Certificate, Designated Employer Representative Certificate, Screening Test Technician Certificate, Breath Alcohol Technician Certificate, DOT Collector Course Certified

Drug Screen Compliance & Lous Clinical Lab

High School - General Studies

Permian High School

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Stevie Belknap