Stevie Bitahy
Fort Defiance,AZ
Summary
Dedicated and compassionate healthcare professional with a Bachelor of Science in Healthcare Administration from the University of Phoenix. Adept at managing healthcare operations, improving patient services, and ensuring compliance with healthcare regulations. Strong leadership, communication, and problem-solving skills with a passion for optimizing healthcare delivery.
Overview
21
21
years of professional experience
Work History
Office Assistant
The Navajo Nation Department of Behavioral and Mental Health Services
02.2025 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Determined eligibility and suitability for programs by performing client intake procedures and completing packets.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Documented progress in treatment plans and maintained updated case records.
- Facilitated communication between clients and other service providers.
- Assessed needs of each client and recommended appropriate services and resources.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Worked closely with AHCCCS portal and NetSmart (EHR) to maintain client behavioral health records.
Insurance Customer Service Representative
Presbyterian Hospital
08.2023 - 12.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assessed customer needs and recommended suitable insurance policies.
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Coordinated with contracting department to resolve payer issues.
Patient Registrar
Presbyterian Health Services
10.2020 - 07.2023
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Imaged and scanned patient and registration documentation into electronic patient records.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled daily appointments using computerized calendars.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Caregiver
Brookdale Assisted Living
09.2020 - 10.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Caregiver
Heritage Home Healthcare
08.2018 - 09.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs and behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Warehouse Worker
Shamrock Foods
02.2017 - 07.2018
- Consistently lifted materials weighing as much as 50 pounds.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
Dental Assistant
Sierra Dental
07.2014 - 12.2016
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient x-rays and images for dentist review.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Supervisor
New Horizon Kids Quest
07.2011 - 02.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Student Assistant
UNM Hospital
10.2009 - 11.2009
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
File Clerk
Express Employment Professionals
08.2008 - 12.2008
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Located and retrieved requested documents in accordance with established policies.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Orthodontic Assistant
Nizhoni Smiles
04.2007 - 07.2008
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Contract Clerk
Fort Defiance Indian Hospital
11.2006 - 03.2007
- Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.
- Coordinated and submitted NEMT Transport and prior authorization paperwork.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
Accounting Assistant
Fort Defiance Indian Hospital
08.2005 - 10.2005
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ05-2026
Associate of Applied Science - General Studies
University of New Mexico
Albuquerque, NMGraduate Certificate - Dental Assisting
Pima Medical Institute
Albuquerque06-2013
High School Diploma -
Window Rock High School
Fort Defiance, AZ05-2005
No Degree - Dental Assisting
Central New Mexico Community College
Albuquerque, NMSkills
- Appointment scheduling
- Speech clarity
- Insurance verification
- Clerical writing
- Maintaining records
- Strong interpersonal skills
- Processing payment
- Patient confidentiality
- Electronic Health Records (EHR) Management
- HIPAA & OSHA Compliance
- Healthcare Compliance & Regulations
Affiliations
- American College of Healthcare Executives (ACHE)
Timeline
Office Assistant
The Navajo Nation Department of Behavioral and Mental Health Services
02.2025 - Current
Insurance Customer Service Representative
Presbyterian Hospital
08.2023 - 12.2023
Patient Registrar
Presbyterian Health Services
10.2020 - 07.2023
Caregiver
Brookdale Assisted Living
09.2020 - 10.2020
Caregiver
Heritage Home Healthcare
08.2018 - 09.2020
Warehouse Worker
Shamrock Foods
02.2017 - 07.2018
Dental Assistant
Sierra Dental
07.2014 - 12.2016
Supervisor
New Horizon Kids Quest
07.2011 - 02.2013
Student Assistant
UNM Hospital
10.2009 - 11.2009
File Clerk
Express Employment Professionals
08.2008 - 12.2008
Orthodontic Assistant
Nizhoni Smiles
04.2007 - 07.2008
Contract Clerk
Fort Defiance Indian Hospital
11.2006 - 03.2007
Accounting Assistant
Fort Defiance Indian Hospital
08.2005 - 10.2005
Bachelor of Science - Health Care Administration
University of Phoenix
Associate of Applied Science - General Studies
University of New Mexico
Graduate Certificate - Dental Assisting
Pima Medical Institute
High School Diploma -
Window Rock High School
No Degree - Dental Assisting
Central New Mexico Community College