Stevie Estarella
Los Angeles,CA
Summary
Self-starter and performance-driven professional with 4+ years of experience in cultivating client relationships, creating memorable dining experiences, and providing well-timed upsell recommendations, while setting high customer service standards and driving sales quotas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
3rd Base LA
Hollywood, CA
08.2021 - 06.2024
- Utilized cross-selling and up-selling techniques to make tailored recommendations based on customer preferences while explaining daily food and drink options, and seasonal items based on customer preferences
- Achieved the highest sales among all servers, consistently surpassing performance targets through exceptional service and salesmanship while generating the highest revenue and tips
- Captured accurate customer selections in the POS system by inputting digital and memorized table orders
- Calculated and processed final bills with precision, including splitting checks, running credit cards, and providing exact change for cash payments with a focus on reducing discrepancies and disputes
- Managed payment collection and executed bottle minimums to ensure transaction accuracy in line with bar policies.
Bottle Service Waitress
The Parlor
Hollywood, CA
05.2021 - 09.2021
- Interacted with customers daily while upholding a friendly and professional attitude to greet customers and ensure a lasting impression for return business
- Played a crucial role in increasing the lounge's sales and generating higher beverage revenue by upselling bottle services and assisting guests with selections
- Infused bottle service presentations with enthusiasm to exceed guest expectations and earn customer loyalty.
Server
The Bourbon Room
Hollywood, CA
05.2021 - 08.2021
- Delivered exceptional guest experiences in a dynamic entertainment setting by managing diverse customer requests and enhancing guest satisfaction with a vibrant atmosphere
- Communicated effectively with guests to ensure understanding of menu options and venue offerings during live performances, significantly boosting the venue's reputation
- Implemented efficient table management and order coordination techniques during peak event hours, leading to smoother service delivery and a 20% increase in customer satisfaction.
Waitress / Bottle Service
Derwolf LA
Pasadena, CA
10.2020 - 06.2021
- Set up bottle service and positioned tables, supplies, and a well-equipped workstation for smart order fulfillment
- Explained menu food and drink options for customers
- Inputted all orders into the Toast system to optimize order flow and minimize wait times for valued guests
- Supported in increasing bottle sales by through in-depth knowledge of liquors.
- Promoted offerings on social media platforms, featuring menu highlights and special events to attract new guests.
Spray Tan Technician / Receptionist
Sugared & Bronzed West 3rd
Hollywood, CA
02.2020 - 09.2020
- Provided client services including spraying, greeting, and managing check-ins/outs, while becoming proficient in the Booker software system to streamline operations
- Handled client communication via emails and text messages for prompt responses and maximized bookings
- Maintained cleanliness of lobby and sugaring rooms, and efficiently restocked products and disposables, contributing to a well-organized environment for customer satisfaction.
Personal Banker
Kinecta
Manhattan Beach, CA
02.2018 - 02.2020
- Regulated financial integrity of new accounts by auditing for compliance with regulations and internal procedures
- Facilitated financial transactions including balance transfers, opening certificates, IRA withdrawals, and account openings, while consistently meeting sales quotas and efficiently processing credit card applications
- Administered a range of customer account services such as notarization, levy acceptance, adding shares, joints, and beneficiaries, and handling trusts and powers of attorney in compliance with financial regulations.
Education
Esthetician
Palace Beauty College
Los Angeles, CA01.2020
Medical Coding And Billing Certificate
Lancaster CA01.2012
General Education
Antelope Valley College
Lancaster, CA2011
High School Diploma -
Littlerock High School
Littlerock, CA2010
Skills
- Customer Service Excellence
- Upselling & Revenue Generation
- Cash Handling & Transaction Accuracy
- Negotiation
- Food & Beverage Order Management
- Problem Solving & Conflict Resolution
- Team Collaboration & Support
- Toast POS system
Certification
- Esthetician Program, Palace Beauty College, Los Angeles, CA, 2021, Anatomy & Physiology, Facials, Modalities, Massage
- Medical Coding & Billing Certificate, Charter College, Palmdale, CA, Year, Medical Terminology, Billing Insurance, Anatomy & Physiology
Timeline
Server
3rd Base LA
08.2021 - 06.2024
Bottle Service Waitress
The Parlor
05.2021 - 09.2021
Server
The Bourbon Room
05.2021 - 08.2021
Waitress / Bottle Service
Derwolf LA
10.2020 - 06.2021
Spray Tan Technician / Receptionist
Sugared & Bronzed West 3rd
02.2020 - 09.2020
Personal Banker
Kinecta
02.2018 - 02.2020
Esthetician
Palace Beauty College
Medical Coding And Billing Certificate
General Education
Antelope Valley College
High School Diploma -
Littlerock High School