Stevie McDearman
Nebo,KY
Summary
Detail-oriented office administrator with expertise in invoice processing, client communication, and records management. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Office Administrator
S.S.Stave Co. INC
White Plains, KY
10.2018 - Current
- Coordinated and managed daily administrative operations of the office.
- Actively use QuickBooks for day-to-day billing and financial tasks.
- Organized and maintained filing systems, including electronic databases and records.
- Process invoicing for domestic and non-domestic customers.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Claims Specialist
Social Security Adminstration
Cookeville, TN
06.2017 - 09.2018
- Processed Retirement, Medicare and Disability claims effectively
- Effectively conducted in-person and telephone interviews in a timely and skilled manner.
- Clearly and accurately explained different policies and procedures regarding different entitlements/post-entitlement to the public.
Customer Service Representative
Social Security Administration, SSA
Cookeville, TN
09.2010 - 06.2017
- Effectively processed high volume in office and telephone traffic.
- Communicated with the public clearly and accurately regarding entitlement and post-entitlement updates.
- Consistently took preventative measures to safeguard claimants' personal identifying information, per training and policies.
- Processed Medicare Part B enrollment applications.
- Mentored customer service new hires, supervised the CORE, and job-specific training for the new hires.
- Organized the weekly Customer Service Representative work assignment schedule.
Office Associate
Upper Cumberland Human Resource Agency
Cookeville, TN
06.2009 - 09.2010
- Managed incoming calls and scheduled transportation services for clients.
- Coordinated Medicaid billing.
- Navigated last-minute changes and scheduling with transit drivers.
Education
Bachelor of Science - Sociology
Tennessee Technological University
Cookeville, TN05-2009
Skills
- Office management
- Invoice processing
- Billing and accounts management via QuickBooks
- Customer inquiry resolution
- Records management
- Client communication
Timeline
Office Administrator
S.S.Stave Co. INC
10.2018 - Current
Claims Specialist
Social Security Adminstration
06.2017 - 09.2018
Customer Service Representative
Social Security Administration, SSA
09.2010 - 06.2017
Office Associate
Upper Cumberland Human Resource Agency
06.2009 - 09.2010
Bachelor of Science - Sociology
Tennessee Technological University