Stevie Nuehring
Humboldt,IA
Summary
Dynamic professional with extensive experience in customer service and recruitment. Recognized for strong critical thinking and active listening skills, contributing to effective problem resolution and team collaboration. Eager to learn and grow in any work environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Hopkins Insurance Inc.
Fort Dodge, IA
10.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer issues by identifying needs and providing appropriate solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and efficiency.
- Adapted quickly to changes in policies and procedures for improved service.
- Provided information on insurance products, ensuring clarity and understanding.
88M Motor Transport Operator
Iowa Army National Guard
Storm Lake, IA
02.2012 - Current
- Squad Leader - Staff Sergeant
- Train and mentor new soldiers with the unit
- Directly supervise 10-15 soldiers
- Execute mission assignments handed down by unit commander.
- Operate tactical and logistical vehicles in compliance with military regulations.
- Conduct routine maintenance checks to ensure operational readiness of transport equipment.
- Coordinate transportation schedules for personnel and equipment during training exercises.
- Train junior operators on vehicle safety protocols and navigation techniques.
Recruiter
Iowa Army National Guard
Fort Dodge, IA
05.2023 - 11.2025
- Executed candidate sourcing across multiple platforms to optimize recruitment pipeline efficiency.
- Facilitated interview and assessment processes to ensure alignment with organizational standards and values.
- Engaged with local educational institutions to foster connections aimed at attracting prospective recruits.
- Formulated and executed recruitment strategies to attract top-tier candidates.
- Actively participated in community events to promote company brand awareness among potential candidates.
- Remained current with training and sought new training opportunities to further personal growth.
Customer Service Representative
Hopkins Insurance Inc
Pocahontas, IA
10.2021 - 05.2023
- Assisted customers with policy inquiries and claims processing.
- Resolved customer issues by identifying needs and providing appropriate solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and efficiency.
- Adapted quickly to changes in policies and procedures for improved service.
- Provided information on insurance products, ensuring clarity and understanding.
Patient Care Technician
UnityPoint Health - Trinity Regional Medical Center
Fort Dodge, IA
02.2017 - 06.2020
- Assisted nursing staff in daily patient care activities and procedures.
- Monitored vital signs and documented patient information accurately.
- Worked quickly and efficiently during medical emergencies.
- Supported patients with mobility, ensuring comfort and safety during transfers.
- Maintained cleanliness and orderliness of patient rooms and equipment.
- Maintained CPR certification, trained with AED operations.
Certified Nursing Assistant
Fort Dodge Health and Rehab
Fort Dodge, IA
06.2015 - 02.2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records and documentation in compliance with healthcare standards.
Education
No Degree - English Education
Buena Vista University
Storm Lake, IAAssociate of Science - General Studies
Iowa Central Community College
Fort Dodge, IA06-2020
High School Diploma -
Clay Central Everly High School
Everly, IA05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Coaching
- Diversity awareness
- Career counseling
- CPR certification
- Emergency response
- Emotional support
Timeline
Customer Service Representative
Hopkins Insurance Inc.
10.2025 - Current
Recruiter
Iowa Army National Guard
05.2023 - 11.2025
Customer Service Representative
Hopkins Insurance Inc
10.2021 - 05.2023
Patient Care Technician
UnityPoint Health - Trinity Regional Medical Center
02.2017 - 06.2020
Certified Nursing Assistant
Fort Dodge Health and Rehab
06.2015 - 02.2017
88M Motor Transport Operator
Iowa Army National Guard
02.2012 - Current
No Degree - English Education
Buena Vista University
Associate of Science - General Studies
Iowa Central Community College
High School Diploma -
Clay Central Everly High School