Open To Work
Stevie S. Kelly, MPA, CSM
St Louis,MO
Work Preference
Summary
Strategic management professional with over 10 years of experience enhancing operational efficiency and financial performance in healthcare, government, and corporate sectors. Expertise in leading cross-functional teams, managing multi-site operations, and implementing initiatives that drive productivity and compliance. Proficient in strategic planning, change management, and data-driven decision-making to achieve organizational growth.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Practice Manager
Dr. Willie Brown, DPM, Foot Care Center
Belleville, Illinois
05.2017 - Current
- Provide strategic and operational leadership for a multi-location healthcare practice, directing financial performance, regulatory compliance, workforce development, and organizational improvement initiatives.
- Lead cross-functional teams in implementing operational strategies that improve patient care, increase revenue, and strengthen organizational performance.
- Direct day-to-day operations across multiple practice locations, ensuring operational efficiency, regulatory compliance, and consistent delivery of high-quality patient services.
- Develop and execute strategic initiatives that modernize practice operations, improve workflows, and enhance organizational effectiveness through process improvement and change management.
- Manage financial operations, including budgeting, revenue cycle management, fiscal analysis, and performance reporting, increasing practice revenue by 35% while reducing operating expenses by 15%.
- Lead workforce development by designing and delivering annual regulatory compliance training, onboarding programs, and continuous professional development initiatives to maintain organizational readiness.
- Supervise employee performance through coaching, mentoring, quarterly evaluations, and professional development, contributing to an 85% increase in employee retention.
- Implement performance management systems and operational metrics that increased organizational productivity by 25% while improving employee engagement and accountability.
- Lead organizational change initiatives by developing and implementing standard operating procedures (SOPs), conducting operational assessments, and mitigating compliance and operational risks.
- Directed the successful implementation and optimization of electronic medical record (EMR) systems, including system configuration, workflow integration, user training, and technology adoption across multiple locations.
Legislative Assistant
Missouri House of Representatives
Jefferson City, Missouri
06.2014 - 04.2017
- Managed policy initiatives and stakeholder engagement for elected leadership, coordinating across state and local government agencies and community organizations to advance legislative priorities.
- Streamlined administrative processes to improve workflow efficiency.
- Developed and managed strategic communications, including reports, policy briefs, talking points, memoranda, and official statements to ensure consistent messaging across diverse audiences.
- Led legislative research and policy analysis on housing, public health, education, social services, and vulnerable populations, delivering evidence-based recommendations that informed leadership decision-making.
- Built and maintained collaborative partnerships with government officials, community leaders, advocacy organizations, and external stakeholders to advance legislative initiatives and strengthen coalition support.
- Resolved 20+ constituent issues monthly by coordinating between agencies and citizens, improving response time, and increasing engagement with legislative initiatives.
- Maintained legislative tracking systems and databases, supporting accurate reporting and workflow management across 75+ active bills and resolutions per session.
Claims Adjuster
Progressive Insurance Company
Springfield, Virginia
12.2012 - 05.2014
- Managed complex liability and property claims while balancing regulatory compliance, customer service, and organizational risk management objectives.
- Investigated and resolved 75+ liability and property claims monthly, analyzing documentation and negotiating settlements within regulatory compliance standards.
- Partnered with underwriting, legal, and risk management teams to resolve high-risk claims, achieving a 60% same-day resolution rate.
- Maintained high standards for data integrity, documentation accuracy, and regulatory compliance while consistently meeting quality and performance expectations.
- Delivered responsive customer service throughout the claims process, contributing to an 80% customer satisfaction rating.
Operations Manager
Jani-King International Corporate
Washington, District of Columbia
03.2010 - 11.2012
- Led operational improvements that increased profitability and strengthened customer satisfaction.
- Developed training programs and operational support initiatives that increased annual franchise profitability by an average of 25%.
- Coached 100+ franchise owners on strategic planning and revenue growth initiatives, fostering accountability, improving market performance, and operational execution.
- Managed multi-region operational performance, ensuring alignment with corporate strategic goals and compliance standards.
- Strengthened franchise relationships by resolving operational challenges, decreasing account cancellations from 2.3% to 1.2% and enhancing customer retention.
- Led cross-functional collaboration with finance, sales, marketing, and legal teams to support business development initiatives that increased franchise performance by 15% annually.
- Designed and implemented SOPs and performance metrics that improved operational efficiency by 10% and strengthened accountability across franchise operations.
Education
Certified Scrum Master (CSM) -
Scrum Alliance, Inc.
Denver, CO 03.2022 - 04.2022
Master of Public Administration (MPA) -
Lindenwood University
Saint Charles, MO 01.2014 - 05.2015
Bachelor of Science (BS) - Business Administration
Harris Stowe State University
Saint Louis, MO 08.2006 - 05.2010
Skills
- Operations management
- Project management
- Process improvement
- Financial oversight
- Regulatory compliance
- Data analysis
- Stakeholder relations
- Team leadership
- Performance coaching
- Communication and conflict resolution
- Strategic execution
- Government relations
Timeline
Certified Scrum Master (CSM) -
Scrum Alliance, Inc.
03.2022 - 04.2022
Practice Manager
Dr. Willie Brown, DPM, Foot Care Center
05.2017 - Current
Legislative Assistant
Missouri House of Representatives
06.2014 - 04.2017
Master of Public Administration (MPA) -
Lindenwood University
01.2014 - 05.2015
Claims Adjuster
Progressive Insurance Company
12.2012 - 05.2014
Operations Manager
Jani-King International Corporate
03.2010 - 11.2012
Bachelor of Science (BS) - Business Administration
Harris Stowe State University
08.2006 - 05.2010