Stevie Williams
Amelia,OH
Summary
Flexible and organized dedicated worker with 10 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
13
13
years of professional experience
Work History
Office Manager
N.T Concrete Co
Amelia, OH
01.2023 - Current
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
Team Lead
Walmart
Amelia, OH
05.2018 - 01.2023
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Conducted thorough quality checks to verify conformance to specifications.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Head Server
Chillis bar and grill
Raleigh, NC
04.2012 - 05.2018
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items and restaurant standards.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Increased product sales by designing new menus and training employees on salesmanship.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
Amelia High School
Batavia, OH05.2005
Skills
- Office Management Software
- Performance Evaluations
- Problem Resolution
- Teamwork and Collaboration
- Training and Development
- Employee Coaching and Motivation
- Hiring and Training
- Verbal and Written Communication
- Goal Setting
- Money Handling
- Problem Solving
- Staffing and Sales Reporting
- Health Code Compliance
- Recruitment and Hiring
- Investigating Complaints
- Stable Work History
- Supervisory Skills
Timeline
Office Manager
N.T Concrete Co
01.2023 - Current
Team Lead
Walmart
05.2018 - 01.2023
Head Server
Chillis bar and grill
04.2012 - 05.2018
High School Diploma -
Amelia High School