Sthefanny Figueroa
Charlotte ,NC
Summary
Experienced hospitality professional skilled in optimizing restaurant operations and enhancing customer satisfaction. Proven track record in managing high-volume tables, and bar service efficiency. Expertise in building strong customer relationships and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Host
Hickory Tavern
Charlotte , NC
09.2016 - 05.2025
- Welcomed guests and delivered exceptional customer service.
- Greeted guests upon arrival and provided them with menus.
- Addressed guest inquiries related to menu options, services, and ongoing promotions.
- Guided guests to tables, facilitating efficient seating arrangements for servers.
- Provided support to various departments by bussing tables and delivering orders as needed.
Server
Hickory tavern
Charlotte , NC
09.2016 - 05.2025
- Delivered excellent customer service to enhance customer satisfaction.
- Greeted guests and answered inquiries to promote specials and increase revenue.
- Accurately took orders from guests, ensuring timely service.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
- Executed opening and closing duties, including setup of dining area and supply restocking.
- Trained new employees on operational procedures and service standards.
Bartender
Hickory Tavern
Charlotte , NC
09.2016 - 05.2025
- Crafted alcoholic and non-alcoholic beverages in accordance with recipe standards.
- Consulted with guests on beverage choices aligned with personal tastes.
- Mixed cocktails from established bar recipes and served wine, draft, and bottled beer.
- Suggested food and beverage pairings to enhance dining experiences and promote specials.
- Trained new bartenders in drink preparation techniques and effective upselling strategies.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-2017
Languages
Spanish
Native/ Bilingual
Timeline
Host
Hickory Tavern
09.2016 - 05.2025
Server
Hickory tavern
09.2016 - 05.2025
Bartender
Hickory Tavern
09.2016 - 05.2025
High School Diploma -
Olympic High School
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