Jasmine Davis
Miami,FL
Summary
Dynamic Restaurant Manager with a proven track record at McDonald's, excelling in team leadership and inventory control. Enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in optimizing labor costs and implementing quality control measures, fostering a motivated workforce dedicated to excellence in service.
Overview
2026
2026
years of professional experience
Work History
Restaurant Manager
McDonald's
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Supervising the activities of other staff members to ensure quality of service .( assistant managers , shift managers , area managers
- Ensure cleanliness in the outlet
- Supervising kitchen activities to ensure quality of food .
- Certified/ license servSafe.
Retail Associates
Home Depot
Miami, FL
03.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Receptionist
Collision Center
Miami, FL
12.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
Valet Cashier
Turnberry Hotel
Miami, FL
06.2016 - 11.2016
- Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.
- Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Handled complaints professionally, ensuring resolution for dissatisfied customers through prompt action.
- Parked customer vehicle in secure lot area to minimize theft and damage.
- Greeted and welcomed guests to nurture relationships and grow successful business.
People Department Manager
Mc Donald’s
Miami, FL
05.2013 - 11.2015
- Reduced time-to-hire metrics through implementation of efficient interview scheduling procedures.
- Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
- Managed personnel evaluations, ensuring timely feedback and opportunities for employee growth.
- Collaborated with senior management to develop succession planning strategies, preparing the organization for future leadership transitions.
- Enhanced employee engagement by implementing innovative training programs and team-building activities.
- Managed budget allocations for People Department, optimizing resource utilization and minimizing expenses.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated conflict resolution among staff members, promoting a positive work environment and increased productivity.
Education
Associate - Entrepreneur’s Studies
Keiser University
Fort Lauderdale, FL05.2017
High School Diploma -
Hialeah Miami Lakes Senior High School
Hialeah, FL06.2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Schedule coordination
- Supervisory skills
- Recruitment
- Pre-shift walk-through
- Customer service best practices
- Labor and food cost control
- Full service restaurant background
- Customer service
- Problem-solving
- Team leadership
- Safe food handling
- Inventory management
- Staff supervision
- Coaching and mentoring
- Money handling
- Employee supervision
- ServeSafe manager
- Kitchen staff coordination
- ServSafe food manager
- Quality control
- Recruitment and hiring
- Supply ordering and management
- Employee schedule management
- Reservation handling
- Performance improvement
- Point of sale (POS) system operation
Timeline
Retail Associates
Home Depot
03.2024 - Current
Receptionist
Collision Center
12.2022 - 04.2023
Valet Cashier
Turnberry Hotel
06.2016 - 11.2016
People Department Manager
Mc Donald’s
05.2013 - 11.2015
Restaurant Manager
McDonald's
Associate - Entrepreneur’s Studies
Keiser University
High School Diploma -
Hialeah Miami Lakes Senior High School