Naté Lewis
Suffolk,United States
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices. Brings proven leadership independently solving problems, and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
31
31
years of professional experience
Work History
Gourmet Coordinator/Key Holder
Home Goods
09.2022 - Current
- Maintain all visual aspects of sales floor
- Facilitate Sales
- Provide excellent customer experience
- Responsible for opening and closing procedures
- Leads team to ensure the Home Goods vision is met and maintained
- Merchandizing of incoming shipments
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Cashier and Specialty Supervisor
JCPenney's
03.2018 - Current
- Manages all cashier and all specialty associates
- Responsible for driving sales and performance including: sale goals, credits, jewelry events, and window events
- Cash room duties, opening procedures (bank deposits), balancing tills/ closing and balancing tills, safe reconciliations, and all end of day procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Visual Merchandise Manager
JCPenney's
05.2015 - 03.2018
- All visual effects and store windows
- All visual properties
- Opened and closed stores
- Managed team between 70-120 associates.
- Maintained a safe working environment by ensuring compliance with company policies and industry regulations regarding visual merchandising practices.
- Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.
Sales and Merchandise Specialist for Antonio Milani
Dillard's
10.2014 - 05.2015
- Merchandise specialist
- Visual aspects/ floor sets
- Customer service sales
- Met and maintained department goals.
- Enhanced customer satisfaction with expert product knowledge and personalized assistance.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to create effective promotional campaigns for featured products.
- Provided valuable insights into customer preferences and trends through daily interactions and feedback analysis.
- Boosted merchandise sales by implementing strategic visual merchandising techniques.
Customer service and Jewelry Specialist
JCPenney's
11.2013 - 10.2014
- Jewelry (Diamond Certified)
- Customer service in sales
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining a welcoming store atmosphere for customers.
- Jewelry/ Diamond count.
- Contributed to a significant increase in annual sales through upselling techniques and effective product presentation skills.
- Trained new employees on product knowledge and sales techniques, fostering a culture of continuous improvement within the team.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on client preferences and needs.
- Resolved customer issues professionally, maintaining positive relationships even during challenging situations.
- Aided clients in selecting appropriate financing options while adhering to ethical lending practices.
- Educated customers on proper jewelry care, extending the lifespan of their purchases and fostering trust in our brand.
- Increased repeat business through exceptional customer service and relationship-building skills.
Customer Service Specialist
JCPenney's
12.2009 - 10.2012
- Customer Service in men's suits
- Handled sales and other transactions.
Sales Coordinator
Donna Karan Intimates
10.2005 - 09.2008
- Designed selling floor, merchandise and fixtures
- Arranged full array of visual effects
- Coordinated layout, design, and arrangements by organizing and styling effects
- Illustrated advanced knowledge of products and reinforcing excellent customer relationships that produces increased sales and consistent business.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
Assistant Supervisor
Annie Sez
09.2006 - 04.2007
- Opened and closed the store
- Assisted the cashier
- Maintained the selling floor
- Handled any customer grievance, merchandising, and visual effects throughout the store
- Maintained accurate records of inventory and shipment.
Sales Specialist
Century 21 Department Stores
03.1993 - 04.1995
- Assisted sales associates and cashiers with various tasks
- Assisted customers
- Organized and styled floor layout
- Audited and replenished stock and merchandise.
Education
Business Management
Queensborough Community College
Bayside, New York05.1990
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Schedule Coordination
- Presenting Ideas and Plans
- Project Support
- Staff Management
- Project assistance
Timeline
Gourmet Coordinator/Key Holder
Home Goods
09.2022 - Current
Cashier and Specialty Supervisor
JCPenney's
03.2018 - Current
Visual Merchandise Manager
JCPenney's
05.2015 - 03.2018
Sales and Merchandise Specialist for Antonio Milani
Dillard's
10.2014 - 05.2015
Customer service and Jewelry Specialist
JCPenney's
11.2013 - 10.2014
Customer Service Specialist
JCPenney's
12.2009 - 10.2012
Assistant Supervisor
Annie Sez
09.2006 - 04.2007
Sales Coordinator
Donna Karan Intimates
10.2005 - 09.2008
Sales Specialist
Century 21 Department Stores
03.1993 - 04.1995
Business Management
Queensborough Community College
Similar Profiles
Alberto HernandezAlberto Hernandez
Merchandiser at Home GoodsMerchandiser at Home Goods
Rebekah WatkinsRebekah Watkins
Associate at Home GoodsAssociate at Home Goods
Nathanael JaimezNathanael Jaimez
Merchandise Associate at Home GoodsMerchandise Associate at Home Goods
Carol ResendizCarol Resendiz
Lead Sales Associate at Home GoodsLead Sales Associate at Home Goods
Robin E SauerRobin E Sauer
Safety and Health Manager at Military Sealift CommandSafety and Health Manager at Military Sealift Command