Darian Daniels
Nitro,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Orkin Pest Control
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
Store Manager
Hillbilly Clouds, LLC
04.2019 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Worked with raw materials to develop complete and commercially viable products.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Stayed vigilant on ever-changing tobacco laws; in compliance with FDA regulations
- Manufactured in-house products while conforming to FDA regulations
Store Representative
Twisted Time Vapors
11.2017 - 03.2019
- Aided in cash flow and cash management.
- Provided accurate inventory reports on a daily basis.
- Continuing education upon new inventory items as well as scouting for new products.
- Staying updated on new FDA regulations.
- Informed customers on new products
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- This position turned managerial after the first year, so I also took place with the firing and hiring of new employees.
Tax Specialist II
H&r Block
12.2016 - 04.2017
- Managed tax submissions and made sure all information complied with regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Continued further education to increase my Tax level ahead of time.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Saint Albans High School
Saint Albans, WV05.2014
Skills
- Complaint Resolution
- Information Security
- Data Collection
- Consultative Sales
- Scheduling
- Data Entry
- Appointment Scheduling
- Product Knowledge
Timeline
Customer Service Representative
Orkin Pest Control
09.2021 - Current
Store Manager
Hillbilly Clouds, LLC
04.2019 - 08.2021
Store Representative
Twisted Time Vapors
11.2017 - 03.2019
Tax Specialist II
H&r Block
12.2016 - 04.2017
Bachelor of Science - Accounting
Southern New Hampshire University
High School Diploma -
Saint Albans High School