Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Stormi Bush

Statesboro,GA

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Shift Manager

Stoner's Pizza Joint
Statesboro, GA
10.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Reinforced rules to promote superior employee performance.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Identified needs of customers promptly and efficiently.

Staff Member/Site Manager

i9 Sports
Savannah, GA
08.2020 - Current
  • prepared sports fields according to franchise policy
  • overseeing staff members to ensure happiness throughout the site
  • coaching youth sports according to company policy and ensuring that having fun is more important than winning
  • tearing down fields and collecting trash left behind

Packer/Mover/Inventory Specialist

Apple Moving LLC
Pooler, GA
03.2023 - 01.2024
  • Unloaded and loaded trucks with merchandise for distribution.
  • Organized inventory in the warehouse according to established procedures.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Labeled boxes, crates, and other containers accurately.
  • Maintained records of shipments, returns, and damages.
  • Performed regular maintenance checks on vehicles being used for delivery purposes.
  • Loaded and unloaded items from machines, carts and dollies.
  • Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
  • Assembled furniture at the customer's new residence or business premises.
  • Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
  • Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.

Dog Bather/Receptionist

Wizard of Paws
Guyton, GA
01.2022 - 09.2022
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Walked dogs while enforcing good behavior and manners.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Cashier/Shift Manager

Ken's IGA
Ellabell, GA
04.2019 - 05.2021
  • Maintained positive working relationship with fellow staff and management.
  • Responded to customer queries and complaints to promote overall satisfaction.
  • Participated in team meetings, presentations and special events.
  • Escalated workplace problems and customer complaints to store supervisors.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines.
  • Completed regular and thorough cleaning of equipment, floors and furniture.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Bryan County High School
Pembroke, GA
05.2021

Some College (No Degree) - Sports Medicine

Georgia Southern University
Statesboro, GA

Some College (No Degree) - Physical Therapy

South University
Savannah, GA

Skills

  • Cleaning and Organization
  • Money Transfer Systems
  • Safe Equipment Operations
  • Schedule Coordination
  • Inventory Restocking
  • Payment Processing
  • Customer Relations Skills
  • Experience in Leadership
  • Improvement Plan Knowledge
  • Problem Resolution
  • Good Work Ethic
  • Reliable & Trustworthy
  • Customer Service
  • Inventory Control
  • Team Development
  • Training and mentoring
  • Tech-Savvy
  • Opening and closing procedures
  • Cash Handling
  • Interpersonal Skills
  • Energetic and Enthusiastic
  • Staff Motivation
  • Relationship Building
  • Punctual and Reliable
  • Workplace Safety

Affiliations

  • SADD (Students Against Destructive Decisions): a high school club that works towards ensuring a safe community, helping to prevent the overuse of drugs and alcohol within the community; with SADD I attended several conferences and had many public speaking opportunities, one in which was the CADCA conference in Kissimmee, FL. There I learned a lot about networking with my peers and gained a lot of confidence to speak on topics that I was passionate about.
  • 4-H: I was apart of this organization for 4 years. My main focus in this club was to spread awareness about the opioid epidemic, an epidemic that hits home for me. I did 4 years of researching this topic to gain the most knowledge possible. I competed in several competitions including but not limited to the Kiwanis Ogeechee Fair and District Project Achievement. My last year participating at DPA I received 1st place and was able to go from there spreading awareness about the opioid epidemic.
  • Student Council President
  • Beta Club Member

Timeline

Shift Manager

Stoner's Pizza Joint
10.2023 - Current

Packer/Mover/Inventory Specialist

Apple Moving LLC
03.2023 - 01.2024

Dog Bather/Receptionist

Wizard of Paws
01.2022 - 09.2022

Staff Member/Site Manager

i9 Sports
08.2020 - Current

Cashier/Shift Manager

Ken's IGA
04.2019 - 05.2021

High School Diploma -

Bryan County High School

Some College (No Degree) - Sports Medicine

Georgia Southern University

Some College (No Degree) - Physical Therapy

South University
Stormi Bush