Personable server offering ten years of experience in customer service. Highly motivated individual looking for a long term career. Passionate about delivering positive and memorable experiences for success through genuine hospitality and helping others. I have a desire to take on new challenges and learn quickly. Highly observant and proactive with hardworking nature. Adept at building relationships with employees and patients motivating each to success.
Hi, I’m
Stormi Lamar
Calera,OK
Summary
Overview
11
years of professional experience
Work History
Rib CribDurant, OK
Server Trainer/Manager
10.2012 - 09.2018
Job overview
- I went to 3 different locations for opening Rib Cribs
- Teaching them all about Rib Crib, the standards, the food, how to read body language, etc
- Training was around 12 hours a day to keep the engagement of the trainees, I would teach/train with games
- As a trainer it was also my job to keep the enthusiasm up and have a positive environment
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles
- Welcomed guests with personable attitude and had friendly conversations with guests
- Worked directly with servers for 12 hour shifts during training process
- Explained goals and expectations required of trainees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
S&S CabinetsDurant, OK
Custom Cabinet Maker Supervisor
09.2018 - 11.2020
Job overview
- Built custom cabinets from raw materials based on customer specifications
- Measured and cut wood pieces to exact dimensions required for each project
- Dressed up cabinets by adding decorative mouldings and trim pieces
- Installed finished products in residential homes or commercial businesses
- Maintained inventory of supplies necessary for completing projects
- Assisted other members of the team with various tasks as needed
- Adhered to production deadlines and reported delays to supervisors
- Designed custom cabinets by planning layouts, cutting materials and installing finished pieces
- Provided customers with estimates for labor costs associated with their custom cabinet project
- Consulted with clients to discuss design preferences for their cabinetry needs
- Inspected completed work to ensure quality standards were met prior to installation
- Researched new trends in cabinetry design and materials to stay up-to-date on industry best practices
- Collaborated with other tradespeople such as electricians or plumbers when installing cabinetry into existing structures
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Sanded and finished surfaces to create smooth, polished appearance.
- Coordinated with suppliers for prompt delivery of materials.
Private HomeDurant, OK
Home Health Caregiver
02.2020 - 04.2020
Job overview
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair
- My mom is a home health aide and when this patient got very sick, the family needed more help
- I helped and stayed until the patient passed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Assisted with end-of-life care.
Main Street BbqDurant, OK
Server Trainer
07.2020 - Current
Job overview
- Provided one-on-one support to ensure successful completion of training
- Monitored performance of trainees throughout the course duration to identify areas for improvement
- Created detailed instructional manual for new servers
- Drafted assessments to evaluate understanding of key concepts taught during shifts
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly
- Conducted hands-on workshops to demonstrate server features and functions to trainees
- Provided excellent customer service to ensure satisfaction
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Provided exceptional service to high volume of daily customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Coached staff members on best practices for optimizing server performance levels
- Encouraged team collaboration among servers throughout the shifts
- Being personable, patient and respectful to guests.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided continuous evaluation and feedback to server employees.
Education
Southeastern Oklahoma State UniversityDurant, OK
from Elementary Education
University Overview
Calera High SchoolCalera, OK
High School Diploma
05.2008
University Overview
- Honor Roll all four years of high school
- 3.9 GPA
- President Leadership Scholarship Recipient
- Extracurricular Activities: Basketball, Track, Student Council, and yearbook.
- Ranked in Top 3% of class
Skills
- Detailed Oriented
- Time Management
- Training and Development
- High-Volume Dining
- New Employee Mentoring
- Patron Satisfaction
- Policy Enforcement
- Patient Care
- Communication
- Sense of Urgency
- Ability to adapt
- Works well under pressure
- Problem solving
- Willingness to learn
- Decision making
- Leadership
- Innovative Training Approaches
- Service Standards
- Employee Performance Reviews
- Team-Building Activities
- Develop Training Programs
Timeline
Server Trainer
Main Street Bbq
07.2020 - Current
Home Health Caregiver
Private Home
02.2020 - 04.2020
Custom Cabinet Maker Supervisor
S&S Cabinets
09.2018 - 11.2020
Server Trainer/Manager
Rib Crib
10.2012 - 09.2018
Southeastern Oklahoma State University
from Elementary Education
Calera High School
High School Diploma