Stormy Vowell
Henderson,NV
Summary
With a proven track record at Lowes Home Improvement, I excel in customer service and active listening, enhancing client retention and satisfaction. My expertise spans critical thinking and data entry, significantly contributing to sales growth and developing a loyal clientele through exceptional service and engagement.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist Administrator
Sturgeon Electric
01.2020 - 04.2022
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender
Applebees, Black Bear Diner
05.2012 - 09.2014
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
The Learning Center
Las Vegas, NV05-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
Receptionist Administrator
Sturgeon Electric
01.2020 - 04.2022
Bartender
Applebees, Black Bear Diner
05.2012 - 09.2014
High School Diploma -
The Learning Center
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