Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Stormy Wicks

Frisco,TX

Summary

Dynamic Office Manager with a proven track record at Smile Frisco, excelling in customer service and organizational skills. Successfully streamlined operations, enhancing team productivity and achieving cost savings through effective vendor negotiations. Adept at financial tracking and fostering a collaborative work environment, ensuring compliance and optimal workflow.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

18
18
years of professional experience

Work History

Office Manager

Smile Frisco
11.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Insurance verification, follow ups, payment posting.
  • Re care and pending treatment follow ups.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

Waterfront Family Dentistry
02.2022 - 11.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Insurance verification and input, followups and payment posting.
  • Kept up with recalls and unscheduled treatment.

RDA/Patient Care Coordinator/Front Office Executive

Jacob Grapevine Signature Dentistry
06.2020 - 02.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Night guard and whitening tray fabrication
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Temporary crowns and bridges
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

RDA

Plano Smile Studio
05.2019 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Four Handed Dentistry
  • Lab work
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.

Dental Assistant

Dr. Jon-Christian Stewart, D.D.S.
06.2014 - 06.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Dental Assistant

Dr. Paul Wood, DMD, MS, APC
10.2007 - 06.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

CE/Certificates

Registerd Dental Assistant - Dental Assisting

Collin College
McKinney, TX
01-2019

Surgical Implant Externship

The Midwest Implant Institute
Lewis Center, OH
01-2010

Radiographics Techniques And Safety

Medco Trainex
Cypress, CA
01-2007

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Document management
  • Account reconciliation
  • Credit and collections
  • Mail handling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Staff hiring
  • Conflict management
  • Supply management
  • Employee training
  • Workflow optimization
  • Financial tracking
  • Team supervision
  • Report preparation
  • Event coordination
  • Business administration
  • Meeting planning
  • Facility management
  • Team bonding
  • Policy and procedure modification
  • Compliance monitoring
  • Budgetary planning
  • Performance improvement
  • Vendor engagement
  • Banking operations
  • Computer skills
  • Teamwork and collaboration
  • Problem resolution
  • Professional and courteous
  • Managing operations and efficiency
  • Work Planning and Prioritization
  • Hiring and training
  • Task delegation
  • Negotiation and conflict resolution
  • Goal setting

Timeline

Office Manager

Smile Frisco
11.2024 - Current

Office Manager

Waterfront Family Dentistry
02.2022 - 11.2024

RDA/Patient Care Coordinator/Front Office Executive

Jacob Grapevine Signature Dentistry
06.2020 - 02.2023

RDA

Plano Smile Studio
05.2019 - 06.2020

Dental Assistant

Dr. Jon-Christian Stewart, D.D.S.
06.2014 - 06.2019

Dental Assistant

Dr. Paul Wood, DMD, MS, APC
10.2007 - 06.2014

CE/Certificates

Registerd Dental Assistant - Dental Assisting

Collin College

Surgical Implant Externship

The Midwest Implant Institute

Radiographics Techniques And Safety

Medco Trainex

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