Strossa Blackburn
399 Mellowbrook Lane, Harold ,KY ***Willing To Relocate***
Summary
Dynamic professional with extensive experience at Dr. Mary A. Belcher O.D., excelling in customer service and relationship building. Proven ability to manage office operations and enhance patient satisfaction through meticulous attention to detail and effective problem-solving. Skilled in inventory management, ensuring optimal stock levels for seamless service delivery.
Experienced with route optimization, ensuring timely and accurate deliveries. Utilizes strong organizational skills to manage multiple deliveries efficiently. Track record of maintaining customer satisfaction through consistent and reliable service.
Overview
32
32
years of professional experience
Work History
Courier
Federal Express
Langley, KY
04.2019 - Current
- Followed established safety guidelines to optimize delivery processes.
- Assisted in sorting and organizing packages for timely dispatch
- Navigated routes using GPS technology to ensure accurate deliveries
- Collaborated with team members to streamline courier processes
- Provided excellent customer service during package drop-offs and pickups
- Ensured vehicle cleanliness and promptly communicated maintenance requirements.
- Adapted to changing schedules and delivery priorities effectively
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Learned and adhered to safety protocols for efficient delivery operations
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
Optician
Dr. Mary A. Belcher O.D.
Elkhorn City, KY
04.1994 - 04.2019
- Assisted in fitting and dispensing eyewear, ensuring optimal comfort and functionality for patients.
- Conducted comprehensive vision tests to determine patient needs and recommend appropriate corrective lenses.
- Educated patients on proper eyewear care and maintenance, enhancing customer satisfaction and product longevity.
- Collaborated with optometrists to interpret prescriptions and provide tailored solutions for diverse vision requirements.
- Operated optical equipment for lens crafting, guaranteeing precise measurements and high-quality outcomes.
- Managed inventory of frames and lenses, streamlining stock levels for efficient operations and customer service.
- Processed insurance claims accurately, facilitating smooth transactions for patients seeking reimbursement for services.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Office Manager
Dr. Mary A. Belcher O.D.
Elkhorn City, KY
04.1994 - 04.2019
- Managed daily office operations, ensuring smooth workflow and efficient use of resources.
- Coordinated patient scheduling and handled appointment confirmations to maximize office efficiency.
- Assisted in preparation of patient records, ensuring accuracy and compliance with privacy regulations.
- Trained new administrative staff on office protocols, fostering a collaborative team environment.
- Facilitated vendor communication for procurement, negotiating terms to enhance service agreements and minimize expenses.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Elkhorn City High School
Elkhorn City, KYSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- Relationship building and rapport
- Attention to confidentiality
- Performance improvement
- HIPAA compliance
- Supply management
- Multitasking and organization
- Inventory management
- Punctuality and reliability
- Customer satisfaction
Timeline
Courier
Federal Express
04.2019 - Current
Optician
Dr. Mary A. Belcher O.D.
04.1994 - 04.2019
Office Manager
Dr. Mary A. Belcher O.D.
04.1994 - 04.2019
Elkhorn City High School