Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stuart Freeman

Abilene

Summary

Dedicated Retail Service Specialist with expertise in customer satisfaction, cash handling accuracy, and staff training. Committed to enhancing retail operations and ensuring optimal product availability.

Overview

2027
2027
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
Abilene, TX
07.2016 - 05.2026

Oversaw retail operations to enhance customer service and satisfaction.
Managed inventory levels to optimize product availability.
Trained junior staff on product knowledge and sales techniques.

Facilitated customer decision-making by providing expert advice on suitable parts for individual needs.

Handled incoming calls to address customer inquiries and provide timely support.

Conducted end-of-day tasks to maintain store organization and prepare for subsequent business activities.

Call Center Inbound Customer Support

Teleperformance USA
Abilene, TX
2012 - 06.2016

Responded to inbound customer service inquiries across diverse companies, providing accurate information and assistance to meet customer needs.

Assisted in providing customer support for healthcare services at United Healthcare.
Supported cable installation and troubleshooting processes at Comcast Cable.
Contributed to energy solutions and services at TXU.

Education

No Degree - Manufacturing

Reedly Junior College
Reedley

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Customer relations
  • Cash handling accuracy
  • Adaptive learning
  • POS system operation
  • Telephone etiquette
  • Store maintenance
  • Customer service
  • Opening and closing duties
  • Store operations

Accomplishments

I have over 30 years of experience as a professional auto mechanic and almost 15 years of experience in Customer Service.

These real-world skills, in addition to excellent communication skills, have allowed me to resolve issues and provide a superior customer service experience.

Timeline

Retail Service Specialist

O'Reilly Auto Parts
07.2016 - 05.2026

Call Center Inbound Customer Support

Teleperformance USA
2012 - 06.2016

No Degree - Manufacturing

Reedly Junior College