Stuart Jones
Cedar Rapids,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TCS
04.2018 - 12.2022
- A third party representative for TransAmerica
- Assist insurance agents to correct applications
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in Training new personnel regarding company operations, policies and services.
Customer Service Representative
Transamerica Life Insurance Company
03.2017 - 04.2018
- Assist insurance agents to correct applications
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in Training new personnel regarding company operations, policies and services.
Enrollment Service Representative
Ruffalo Noel Levitz, LLC
12.2015 - 03.2017
- Provided information about products and services. Recorded details of customer interactions, inquiries, comments.
- Offer to send information to perspective college students, or verify enrollment intentions.
- Solicit donations from college alumni, renew institutional memberships.
- Was employee of the month twice in my first six months.
Education
Vocation Degree - Tourism And Travel Management
Southeastern Academy
Kissimmee, FL06.1984
High School Diploma -
George Washington High School
Cedar Rapids, IA07.1982
Skills
- Administrative Support
- Call Center Operations
- Microsoft Word
- Active Listening
- Microsoft Excel
- 10-Key
Timeline
Customer Service Representative
TCS
04.2018 - 12.2022
Customer Service Representative
Transamerica Life Insurance Company
03.2017 - 04.2018
Enrollment Service Representative
Ruffalo Noel Levitz, LLC
12.2015 - 03.2017
Vocation Degree - Tourism And Travel Management
Southeastern Academy
High School Diploma -
George Washington High School
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