Stuart May
Moncks Corner,SC
Summary
Passionate, savvy, creative, multi-unit operations leader with an undeniable reputation for delivering innovative business strategies and focused solutions that positively impact people and results of the organization. Highly skilled over the past 20 years creating cohesive, high performing sales teams through individual development and succession planning. Excellent coach and role model with a demonstrated ability to link behaviors to results, identify and remove obstacles, and exceed company objectives.
Overview
19
19
years of professional experience
Work History
Director of Sales
US EYE
, SC
11.2021 - 07.2023
- Generated new team beliefs aligning 6 ophthalmology and 7 optometry clinics promoting teamwork and synergy delivering consistent positive patient outcomes.
- Delivered budget with 38% lift in business from $3.8M to $5.2M staying laser focused on talent development.
- Shared vision of organization helping various departments see the bigger picture cutting down turnover 28% and recruited new talent elevating skills and training.
- Adjusted inventories working with vendors to lower cost of goods 7% and improving turn rate with static boards.
- Utilized sound judgment and quick decision making in ambiguous situations helping staff understand new mission, vision, and values.
Regional Director
AEG Vision
, MN
11.2019 - 11.2021
- Started integration of new region with successful acquisition of 15 medical optometric practices collaborating multiple brands delivering 16% over budget from $19.1M to $22.3M.
- Recruited, trained, and developed 2 district managers, 9 practice managers, and 35 employees with focus on 3 key attributes: hungry, humble, and smart.
- Promoted company vision with over 120 employees keeping the local culture intact while introducing new common platforms to help foster team development.
- Cultivated development of high-performing teams implementing inclusive work culture focused on team performance on weekly basis through reviewing in-depth reports.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Director of Operations
Longe Optical
, IN
02.2014 - 10.2019
- Yielded profitability within 8 months by pioneering completely new image for the organization and strategic direction to grow from 4 to 6 locations.
- Transformed growth in business from $650K to over $5M in annual sales onboarding associates to new sales model aiming for customer satisfaction of the most memorable eye care experience ever.
- Created and trained 2 multi-unit roles to help communicate clear and consistent messages, setting goals and expectations, and utilizing new performance review process.
- Administered over $1M capital improvement for anti-reflective coating lab, designing and implementing, which shortened turnaround times from 14 days to 3, improving patient satisfaction by 38%.
- Lowered remakes by 8% with a 30 point inspection card and specialized optical training better understanding fit, choice, lens selection, and digital designs.
- Improved profit margins 12% and patient retention 42% partnering with ZEISS to create the first and only Clear-Vu Experience: all digital eye exam, measurements, lens design, and fabrication.
- Produced various cost savings up to 25% by negotiating contracts and purchases of contact lenses, frames, lenses, supplies, lab equipment, insurance companies, and leveraging over 120 safety accounts.
- Surpassed year end projections by $150K delivering on time and under-budget brand new office with full scope responsibility of project designing, developing, and delivering from the ground up.
- Negotiated win-win relationships with employees of the accounting, human resources, IT, and marketing departments ensuring successful completion of multiple complex projects.
- Corresponded with President bi-monthly updates: sales and financial P&L reports, personnel updates, SWOT analysis, providing a clear understanding of business plans and long term objectives.
Area Director of Operations
Partners in Excellence
, MN
08.2013 - 12.2013
- Supervised 10 senior level therapist leaders and 115 employees engaged in intensive autism therapy through 4 regional locations.
- Championed new concept of leadership development and aided in process of revamping the entire review system reshaping the culture and creating a positive work environment.
- Instituted new interview guide providing better guidance on selection of possible team members and created a mentorship program to improve employee retention developing pipeline of talent.
Regional Director of Operations
Luxottica
, USA
12.2004 - 07.2013
- Provided leadership, insight, and mentoring to 3 different regions throughout the United States modeling the way with results and operational strategies.
- Coached, developed, and recruited regional managers, district managers, market managers, practice managers associates, and set-up Doctors of Optometry in sub-lease arrangements.
- Surpassed sales projections over 21% from $14.1M to $17.1M for Minnesota and North Dakota completing quick change management of 23 clinics to corporate vision.
- Collaborated team delivering 190% sales increase in Arizona and Texas $3.2M to $9.3M identifying gaps and discussion opportunities between managers and doctors about business performance and partnership.
- Honored with the 2010 “You Make a Difference” award from my peers for mentoring, developing, and sharing best practices throughout organization.
- Outperformed goals with increase 57% from $2.8M to $4.4M, and awarded with 2008 “Regional of the Year” for Nebraska, Illinois, and Kansas using formalized instruction coupled with operations tracker, helping associates gain business acumen to effectively articulate their accomplishments.
- Recognized and earned 2005 “Store Manager of the Year” recruiting and developing award winning staff dedicated to delivering the brand right sales experience, delivering 111% increase from $425K to $900K.
- Selected as "Lab Captain" to identify areas where process improvements could be made with lab vendors resulting in remake reduction of 10% and shortened turnaround time 2 days.
- Worked with RVP creating personal development plan to earn promotion from sales associate regional director in less than 3 years.
Education
B.S. Business Management -
Iowa State University
01.2001
ABOC - NCLE
Skills
- Operations Management
- Strategic Planning
- Relationship Building
- Consultative Selling Techniques
- Data Analytics
- Territory Management
- Profitability Assessments
- Interdepartmental Collaboration
- Change Management
- New Business Development
- Strategic Account Development
- Sales Process Engineering
- Sales Presentations
- Market and Competitive Analysis
- Multidisciplinary Team Leadership
- Sales Statistics Analysis
- Competitor Analysis
- Decision-Making
- Recruiting and Hiring
- Business Objective Analysis
- Inventory Management
- Performance Evaluations
- Detail-Oriented
- Team Building and Leadership
- Price Structuring
- Goal Setting and Achievement
- Rapport and Relationship Building
- Staff Training and Development
- Consultative and Relationship Selling
- KPI Analysis
- Profitability Optimization
- Vendor Management
- Revenue Forecasting
- Sales Strategy Development
- Sales Team Training
- Client Relationship Management
- Business Needs Assessment
- Brand Development
- Team Recruiting and Onboarding
- Business Analytics
- Operating Procedures and Policies
- Sales Reporting
- Account Management
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Director of Sales
US EYE
11.2021 - 07.2023
Regional Director
AEG Vision
11.2019 - 11.2021
Director of Operations
Longe Optical
02.2014 - 10.2019
Area Director of Operations
Partners in Excellence
08.2013 - 12.2013
Regional Director of Operations
Luxottica
12.2004 - 07.2013
B.S. Business Management -
Iowa State University
ABOC - NCLE
Similar Profiles
Abby GardnerAbby Gardner
Ophthalmologist Assistant at US EyeOphthalmologist Assistant at US Eye
Kathy LearyKathy Leary
Ophthalmic Assistant at US EYEOphthalmic Assistant at US EYE
DOMONIQUE HAWKINSDOMONIQUE HAWKINS
Insurance Verification Specialist at US EyeInsurance Verification Specialist at US Eye
Joshua WoodJoshua Wood
Patient Care Representative at US EyePatient Care Representative at US Eye
Tomeka L PoliteTomeka L Polite
Certified Medical Assistant/Physicians Office Spec at Roper St. Francis Physicians PartnersCertified Medical Assistant/Physicians Office Spec at Roper St. Francis Physicians Partners