Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stward Reyes

Bronx,USA

Summary

I’m an IT Support Specialist and Retail Merchandiser with a proven track record of assisting customers, resolving issues, and optimizing everyday operations. At Best Buy and Manhattan Beer Distributors, I enhanced customer satisfaction and optimized inventory systems by identifying more efficient and effective ways to accomplish tasks. I take pride in being dependable, detail-oriented, and always ready to troubleshoot any issue that comes my way. My passion for technology and commitment to great service have helped me deliver real results and build lasting customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

RETAIL MERCHANDISER

Manhattan Beer Distributors
Bronx, USA
07.2024 - 10.2024
  • Organized store displays to maximize the visibility of merchandise.
  • Used a scanning device to determine placement, track inventory, and determine replenishment needs.
  • Provided customers with knowledgeable advice about the products available in the store.
  • Assessed current inventory levels, and determined restocking needs.

BJs pic

Bj's Wholesale Club, Inc.
Bronx, USA
05.2022 - 06.2024
  • Streamlined daily operations to enhance workflow efficiency.
  • Oversaw team members, delivering guidance and support throughout shifts.
  • Coordinated inventory management, ensuring stock availability and organization.
  • Resolved customer complaints while adhering to company guidelines.

IT Support

Best Buy
Bronx, USA
05.2021 - 02.2022
  • Facilitated user navigation through step-by-step solutions based on established scripts and troubleshooting protocols.
  • Resolved inquiries regarding computer software and hardware operations to address issues effectively.
  • Provided technical support by installing devices, cables, and software for team requirements.
  • Coordinated service maintenance schedules for damaged hardware and software systems.

Education

High School Diploma -

Dewitt Clinton High School
New York
06-2021

Skills

  • Customer relations
  • Attention to detail
  • Materials organization
  • Spanish fluency
  • Reliability
  • Issue troubleshooting
  • Tech-savvy
  • Account management
  • Maintenance

Certification

Google IT Support Professional Certificate

Languages

Spanish, Native

Timeline

RETAIL MERCHANDISER

Manhattan Beer Distributors
07.2024 - 10.2024

BJs pic

Bj's Wholesale Club, Inc.
05.2022 - 06.2024

IT Support

Best Buy
05.2021 - 02.2022

High School Diploma -

Dewitt Clinton High School

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