Styeisha Montgomery
Kingstree,SC
Summary
Proven expert in customer service excellence and technical proficiency, significantly enhancing customer satisfaction at AT&T through prompt issue resolution and effective communication. Skilled in multitasking and problem-solving, demonstrated by a track record of retaining customers and improving user experiences across various technical support roles.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
AT&T
Remote
09.2023 - 08.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Technical Support Representative
Apple IOS
Remote
12.2021 - 07.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Associate
Teleperformance USA
Remote
01.2019 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Kingstree Senior High
Kingstree, SC05.2019
Skills
- Organization
- Returns and exchanges
- Sales management
- Hospitality and accommodation
- Account updating
- International sales support
- Problem-solving skills
- Multitasking
- Customer service excellence
- Call center experience
- Information Gathering
- Customer service orientation
- Technical Proficiency
Timeline
Customer Sales and Service Expert
AT&T
09.2023 - 08.2024
Technical Support Representative
Apple IOS
12.2021 - 07.2023
Customer Service Associate
Teleperformance USA
01.2019 - 11.2021
High School Diploma -
Kingstree Senior High