Summary
Overview
Work History
Education
Skills
Training
Professional References
Affiliations
Timeline
Generic
Catherine Crawford-Deriana

Catherine Crawford-Deriana

Bozeman,MT

Summary

I am currently seeking a career in management or marketing. I am experienced and educated in business management, and marketing. I believe that upholding the integrity and ethics of a company is the foundation. I am very driven and motivated and am looking to gain more knowledge in my field. I am a humble, teachable, confident, business driven individual with a strong work ethic. I am at a point in my career where I want to find a business management or marketing position. I am confident that I would be a good fit for your company. I hope to be considered. Thank you for taking the time to read my resume.

I am a motivated professional with collaboration proficiency and extensive business management, sales and operations experience. Recently, I learned of this opening and I was compelled to contact you with my interest. I believe that my professional background and industrialist drive make me an ideal candidate for this opportunity. As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my management and marketing abilities. Additionally, I possess expertise in client retention, team building with an aptitude for optimizing performance and motivating colleagues. In any position, I am able to visualize success and identify innovative and effective strategies for achieving it. I have artfully balanced workplace objectives and productive relationships, inspiring strategies and insightful suggestions to achieve a competitive business edge and work culture. My innovation and management strengths have enabled my professional growth. My business accomplishments include building a social media presence and gained influence in the film & television industry. Managing a business as well as 3 social media accounts, gaining new clientele and encouraging client retention. I most recently have been a General Manager of a brand new restaurant, I built my team, a client base and retention and have seen a 30% increase in revenue since we opened. I have also improved labor,icos and supreme ratings in this time. In every facet of my career I aim for the absolute highest achievement and strive for it, through perseverance and education! I am familiar with managing and establishing a business, finding a target market and creating efficient projections for the future. I am confident that I would be a good fit for your company.

Overview

11
11
years of professional experience

Work History

Experience Manager

Ulta Beauty Inc.
10.2024 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
  • Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
  • Coordinated focus groups engaging customers in order to gather valuable input used for enhancing product offerings.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

General Manager

CLC/Taco Bell
01.2023 - 10.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Sales Manager

Macys Inc
01.2018 - 01.2020

Hairstylist

Kingstreet Productions Inc
01.2022
  • "1923 Yellowstone Prequel" Paramount Television series

Hairstylist

Fire & Ice Production
01.2022
  • "Yellowstone" Paramount Television series

Key Hair

TFP LLC Production
01.2022

Makeup Head of Department

GC Film Production
01.2022

Celebrity, Film Hair & Makeup Artist

Styled By Cat D
01.2017 - 02.2022
  • Head of Department for many feature films
  • Total of 14 productions from Nov 2020-February 2022

Previous owner-founder

S&C Studios Inc DBA S&C Studios Salon
01.2017 - 01.2020

Laura Mercier- Counter Manager

Nordstrom Sommerset Mall
01.2015 - 01.2017

Laura Mercier- Counter Manager

Von Maur Briarwood
01.2014 - 01.2016

Education

Cosmetology - Buisness Management

Schoolcraft Community College
MI

Douglas J Aveda Institute - Business plan building-Marketing Strategy-Business Management-Accounting-Operations

Douglas J Aveda Institute
Ann Arbor, MI
07.2012

High School - General -

Annapolis High School
MI
01.2007

Skills

  • Inventory Knowledge & Management
  • Profit & Loss
  • Sales Metrics
  • Sales projections
  • ICOS
  • Labor Management
  • Recruiting & Employment Retention
  • Coaching and Development
  • Customer Service
  • Retail Sales
  • Client Retention
  • Experience in Merchandising
  • Salon Management
  • Business Management
  • Demographic & Target Marketing
  • Budget Management
  • Creating beneficial partnerships
  • Managing & Building Vendor relationships
  • Social Media Marketing & Analyzing
  • Accounting knowledge
  • Strong leadership ability
  • Multitasking & Time Management skills
  • Resourceful in problem solving
  • Computer & Technology Skills

Training

  • Macys INC Beauty Brands, Sales Manager, Estee Lauder, Lancome, Benefit, Chanel, Clinique, Smashbox, MM/DD/YY, MM/DD/YY
  • S&C Studios Inc DBA S&C Studios Salon, 214 S. Main St, Three Forks, MT, 59752, Owner and Founder, 07/01/17, 08/31/20
  • Nordstrom, Freelance Makeup Artist & Manager, 3 years
  • Chanel, Beauty Advisor
  • Estee Lauder, Beauty Advisor

Professional References

  • Justin Joyner, Commercial Space Landlord, 3 years, (406) 539-1420
  • Renee Simler, Previous Educator at Douglas J Aveda Institute, (734) 752-2992
  • Anoosh Ivezaj, Account Executive for Laura Mercier - Von Maur Briarwood & Nordstrom Sommerset, (248) 867-7482
  • Tim Muir, Hair Designer/ Head of Department Yellowstone & 1923, shakeyourhair@me.con
  • Julian A Higgins, LA Film Director, julian.a.higgins@gmail.com, (213) 361-3843

Affiliations

I.A.S.T.E 488 Union

Timeline

Experience Manager

Ulta Beauty Inc.
10.2024 - Current

General Manager

CLC/Taco Bell
01.2023 - 10.2024

Hairstylist

Kingstreet Productions Inc
01.2022

Hairstylist

Fire & Ice Production
01.2022

Key Hair

TFP LLC Production
01.2022

Makeup Head of Department

GC Film Production
01.2022

Sales Manager

Macys Inc
01.2018 - 01.2020

Celebrity, Film Hair & Makeup Artist

Styled By Cat D
01.2017 - 02.2022

Previous owner-founder

S&C Studios Inc DBA S&C Studios Salon
01.2017 - 01.2020

Laura Mercier- Counter Manager

Nordstrom Sommerset Mall
01.2015 - 01.2017

Laura Mercier- Counter Manager

Von Maur Briarwood
01.2014 - 01.2016

Cosmetology - Buisness Management

Schoolcraft Community College

Douglas J Aveda Institute - Business plan building-Marketing Strategy-Business Management-Accounting-Operations

Douglas J Aveda Institute

High School - General -

Annapolis High School
Catherine Crawford-Deriana