Su Chapman Newsome

Capitalizing the application of standard operating procedures to design and deliver to efficiently provide effective programs and services.

• Facilitate core courses using effective learning strategies that empower adult learners, including Career Transition, Personal Financial Management, Resilience, and Holistic Wellbeing
• Generate handouts and learning materials to enhance education, bolster prevention and awareness initiatives, and program participation
• Cultivate strategic partnerships and work with subject matter experts to promote better learner experiences.
• Counsel clients one-on-one regarding current situation, desires, aptitudes, education, and employment history
• Provide ongoing guidance and support to clients and tailor job coaching strategies to meet their needs and navigate challenges.
• Coordinate cross-functional committee meetings, using writing and presentation skills to develop briefs, analytical reports for strategic initiatives, and staff in-service training.

ACHIEVEMENTS AND HIGHLIGHTS

• Measures to enhance skills with online training system inspired the creation of modules for staff members to optimize their skills.
• Recommended updates to improve accessibility to required training,thus enhancing professional development efficacy.

Optimized customer experiences by delivering superior services and leveraging extensive knowledge of resources, rapport with service providers and stakeholders, and creating welcoming, positive experiences

• Provided supplemental case management and technical support for clients to access services to improve their quality of life
• Coordinated appointments and transportation to vaccination sites during the pandemic
• Created service delivery reports to analyze community needs to enhance service options and delivery
• Produced content for the department's media channels, events, and grants that amplified community engagement.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Wrote grant proposals and coordinated department grant-funded projects, timelines, and budgets. Provided assistance and program support for partner organizations.
• Organized and collaborated with stakeholders and agencies for community service, outreach efforts, and initiatives.
• Applied strong leadership talents and problem-solving skills to maintain program efficiency and organize workflows after Senior Services division staff members' retirement.
• Solicited client feedback to identify and improve on areas of weakness.
• Enhanced activities and services that improved client participation and satisfaction.

ACHIEVEMENTS AND HIGHLIGHTS

• Implemented innovative programs and initiatives, including a highly anticipated annual community and cultural celebration.
• Forged strategic partnerships with service providers and stakeholders, resulting in an attendance increase of over 100% with consistent seamless operations
• Initiated fundraising strategy for a national event, achieving 85% sustainability, expanded donor support and doubled community engagement.