Summary
Overview
Work History
Education
Skills
Timeline
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Suada Kuc

New Rochelle,NY

Summary

Diligent and hardworking individual with 10 years+ customer service experience. Seeking a pediatric dental assisting position.

Overview

9
9
years of professional experience

Work History

Customer Relations Assistant

Cavalry Portfolio Services LLC
02.2023 - Current
  • Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
  • Streamlined communication processes for improved customer experience and increased loyalty.
  • Conducted research, identified solutions and responded to customers within outlined service level agreements.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.

Dental Assistant

Greenwich Pediatric Dental Group
10.2021 - 02.2023
  • Assisted doctor with many difficult patients, including special needs and extremely nervous children.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Accurately recorded treatment information in patient records.
  • Followed infection-control standards and sanitization protocols to safeguard patients and staff.

Dental Assistant

Craft Smile Pediatric Dentistry
05.2019 - 09.2021
  • Offered gentle support and delivered compassionate care during dental procedures.
  • Discussed treatment plans with patients and answered questions appropriately.
  • Successfully completed OSHA, ADA, and HIPAA compliance training.
  • Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing.

Dental Assistant

Westchester Pediatric Dentistry
11.2014 - 09.2018
  • Prepared 30+patients daily to undergo dental procedures, including takes and developing x-rays.
  • Developed infection control protocol and prepared and sterilized instruments and equipment.
  • Handled monthly invoices and bill statements using QuickBooks.
  • Provided a safe and comfortable environment environment for patients.

Education

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

  • Fluent in Serbian
  • Microsoft Office
  • Excellent interpersonal skill
  • AED/CPR certified

Timeline

Customer Relations Assistant

Cavalry Portfolio Services LLC
02.2023 - Current

Dental Assistant

Greenwich Pediatric Dental Group
10.2021 - 02.2023

Dental Assistant

Craft Smile Pediatric Dentistry
05.2019 - 09.2021

Dental Assistant

Westchester Pediatric Dentistry
11.2014 - 09.2018

New York City College of Technology of The City University of New York

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Suada Kuc