Suada Kuc
New Rochelle
Summary
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
Customer Relations Specialist
Cavalry Portfolio Services LLC
02.2023 - Current
- Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
Dental Assistant
Greenwich Pediatric Dental Group
10.2021 - 02.2023
- Assisted doctor with many difficult patients, including special needs and extremely nervous children.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Accurately recorded treatment information in patient records.
- Followed infection-control standards and sanitization protocols to safeguard patients and staff.
Dental Assistant
Craft Smile Pediatric Dentistry
05.2019 - 09.2021
- Offered gentle support and delivered compassionate care during dental procedures.
- Discussed treatment plans with patients and answered questions appropriately.
- Successfully completed OSHA, ADA, and HIPAA compliance training.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing.
Dental Assistant
Westchester Pediatric Dentistry
11.2014 - 09.2018
- Prepared 30+ patients daily to undergo dental procedures, including takes and developing x-rays.
- Developed infection control protocol and prepared and sterilized instruments and equipment.
- Handled monthly invoices and bill statements using QuickBooks.
- Provided a safe and comfortable environment for patients.
Education
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Excellent interpersonal skill
- Call center experience
- Customer relations
- MS office
Timeline
Customer Relations Specialist
Cavalry Portfolio Services LLC
02.2023 - Current
Dental Assistant
Greenwich Pediatric Dental Group
10.2021 - 02.2023
Dental Assistant
Craft Smile Pediatric Dentistry
05.2019 - 09.2021
Dental Assistant
Westchester Pediatric Dentistry
11.2014 - 09.2018
New York City College of Technology of The City University of New York
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