Suanchia Grove
Dallas,TX
Summary
Dynamic Community Director with proven expertise in property management. Enhanced tenant satisfaction through effective issue resolution and compliance with fair housing regulations. Skilled in financial budgeting and reporting, successfully increasing occupancy rates while maintaining high payment collections. Committed to delivering exceptional customer service and operational excellence.
Overview
13
13
years of professional experience
Work History
Community Director
Highmark Residential, LLC
08.2019 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept property of 280 units in compliance with local, state, and federal regulations.
Property Manager
Sherron Assoc
01.2013 - 07.2019
- Showed apartments to potential tenants and answered questions regarding community.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Managed a community over 275 apartment homes.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Arts -
Lane College
JacksonTreadwell High School
Memphis, TNSkills
- Fair housing compliance
- Financial budgeting and reporting
- Tax Credit/Conventional property
- Property management expertise
- Customer service
Timeline
Community Director
Highmark Residential, LLC
08.2019 - Current
Property Manager
Sherron Assoc
01.2013 - 07.2019
Associate of Arts -
Lane College
Treadwell High School
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