Subarna BEGUM
New York,NY
Summary
Dedicated luxury retail leader with over 14 years of experience in client relations, sales strategy, and team development. Expertise in building and nurturing high-value client relationships that drive significant sales growth and enhance customer experiences. Proven track record of creating tailored engagement strategies that deliver exceptional results, particularly in high-end categories. Committed to recruiting, training, and leading high-performing teams to provide outstanding service and foster lasting client loyalty. Recognized for cultivating a collaborative and client-centric culture that prioritizes personalized luxury experiences.
Overview
14
14
years of professional experience
Work History
Client Relations Manager
Louis Vuitton
06.2024 - Current
- Monitored industry trends and competitor activity to inform strategic decision-making and maintain a competitive edge in the market.
- Led top client strategies in collaboration with NYC and global teams, focusing on retention and identifying high-potential prospects.
- Managed VIP client relationships, delivering personalized services and exclusive events for top-tier and HNW clients.
- Achieved 100% growth in $100k+ client segment over two years, increasing high-end sales by 25-30% year-over-year and setting records in High Jewelry and High Watch categories.
- Represented Louis Vuitton at key local and international events, including fashion shows and exclusive luxury showcases.
- Developed the team by identifying learning needs and partnering with Retail Learning to deliver impactful training.
- Conducted market research to expand the VIC client network and apply industry best practices.
- Provided detailed recaps and actionable feedback to leadership after market visits, ensuring prompt execution of improvements.
Client Relations Manager
Louis Vuitton
01.2021 - 06.2024
Client Development
Louis Vuitton
05.2019 - 01.2021
Acting Store Manager
Macys Herald Square
06.2018 - 05.2019
Leather Goods Manager
Macys Herald Square
10.2017 - 06.2018
Store Manager
Neiman Marcus
02.2016 - 10.2017
Store Manager
Burberry
07.2015 - 02.2016
- Promoted to Acting Store Manager, achieving double-digit RTW sales growth by enhancing the client experience.
- Led the Women’s RTW department, ensuring a luxury client experience through personalized service and brand consistency.
- Coached teams to exceed client expectations, delivering the full Burberry Experience across all interactions.
- Recruited, trained, and developed a high-performing team focused on client engagement and satisfaction.
- Collaborated on sales strategies and training initiatives to elevate the client journey and increase store performance.
Women’s RTW Department Manager
Burberry
05.2014 - 07.2015
Sales and Service Manager
Burberry
01.2012 - 05.2014
Associate Store Manager
Armani Exchange
07.2011 - 01.2012
- Increased 2011 sales by 5% year-over-year by enhancing customer engagement and team performance.
- Partnered with cross-functional teams to recruit, train, and develop a service-oriented staff, fostering a culture of collaboration and client-first excellence.
- Set and aligned performance goals across departments, ensuring seamless execution and store-wide success.
- Worked with leadership to create succession plans, promoting team members into full-time and leadership roles.
- Collaborated with teams to deliver exceptional customer service, building strong client relationships and brand loyalty.
- Managed store operations and payroll, ensuring smooth coordination between administrative and sales functions.
Assistant Manager
Armani Exchange
01.2011 - 07.2011
Education
Fashion Marketing
The City College of New York Technology
05.2014
Skills
- Client Relationship Management & Client Experience
- Sales Strategy & Business Development
- Market Research & Strategic Planning
- Team Development
- Event Planning & Execution
- Networking & Relationship Building
Timeline
Client Relations Manager
Louis Vuitton
06.2024 - Current
Client Relations Manager
Louis Vuitton
01.2021 - 06.2024
Client Development
Louis Vuitton
05.2019 - 01.2021
Acting Store Manager
Macys Herald Square
06.2018 - 05.2019
Leather Goods Manager
Macys Herald Square
10.2017 - 06.2018
Store Manager
Neiman Marcus
02.2016 - 10.2017
Store Manager
Burberry
07.2015 - 02.2016
Women’s RTW Department Manager
Burberry
05.2014 - 07.2015
Sales and Service Manager
Burberry
01.2012 - 05.2014
Associate Store Manager
Armani Exchange
07.2011 - 01.2012
Assistant Manager
Armani Exchange
01.2011 - 07.2011
Fashion Marketing
The City College of New York Technology
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