Sucoria Moorer
Columbus,GA
Summary
Organized and efficient Customer Solutions Specialist experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Total Systems Services, TSYS
03.2015 - 08.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Surgical Technologist
Chattahoochee Plastic Surgery Center
05.2016 - 08.2016
- Applied communication skills to create a positive atmosphere for patience and building organizations reputation
- Executed multitasking abilities throughout surgery while maintaining physical and mental comfort of patients
- Responsible for ordering supplies using medical terminology, keeping track of inventory, checking supplies and equipment needed for surgical procedures
- Confirmed that the equipment was in working order
- Responsible for setting up Operating Room, cleaning and preparing instruments for sterilization, and cleaning autoclave
- Sterilized equipment and prepared operating rooms for surgery and placed sterile solutions in areas where they can be easily reached by surgeon
- Verified supplies and equipment needed for the surgical procedures
- Ensured that all the equipment needed for the procedure was properly disinfected and assembled
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
Customer Service Representative
Payless
09.2015 - 01.2016
- Responsible for problem solving
- Team player worker
- Multitasking
- Empathy
- Positive attitude
- Detail oriented
- Effective independent worker
- People oriented
- Adaptable
- Efficient productivity
- Analytical skills
- dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Surgical Technologist
Hughston Clinic
10.2015 - 12.2015
- Ensure the instruments and equipment are functioning properly
- Set up the sterile field with instruments, supplies, equipment, medications, and solutions needed for the procedure
- Performed necessary counts with the OR Nurse prior to the procedure and before the incision is closed
- Passed instruments and supplies to the surgeon during the procedures
- Maintained sterile techniques, recognized breaks in techniques, as well as demonstrated knowledge of how to correctly exhibit appropriate procedures
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures
- Maintained high infection control standards.
Surgical Technologist
Midtown Medical Center
04.2014 - 12.2015
- Greeted patients upon entrance of facility, maintain positive atmosphere
- Verified supplies and equipment needed for the surgical procedure
- Ensure the instruments and equipment are functioning properly
- Set up the sterile field with instruments, supplies, equipment, medications, and solutions needed for the procedure
- Passed instruments and supplies to the surgeon during the procedures
- Maintained sterile techniques, recognized breaks in techniques, as well as demonstrated knowledge of how to correctly exhibit appropriate procedures
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures
- Maintained high infection control standards.
Call Center Representative
Road America Motor Club
01.2013 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Commercial Credit Card Analyst
Total Systems, TSYS
04.2009 - 10.2009
- Multi-task
- Trained New Employees
- Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits
- Maintained product details and protocols to comply with contracts and disclosures
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
Education
Certified Customer Support Specialist -
Columbus Technical College
Columbus, GAAssociate of Science | Surgical Technology -
Virginia College
Columbus, GAHigh School Diploma -
Lighthouse Christian Academy
Columbus, GASkills
- Certified Customer Service Rep
- Strong interpersonal communication skills and detail oriented
- Adaptability and ability to work under pressure
- Daily use of
- Windows XP/7/10
- Daily usage/knowledge of Microsoft Office Suite applications (Word, Excel, PP)
- Extensive knowledge of PCs, tablets, smartphones, and Bluetooth device
- Ability to Multi-Task and Prioritize Tasks
- Ability to type over 35-45 WPM
- Equipment and Instrument Sterilization
- Wound Dressing
- Patient Transportation
- Medication Administration
- Daily Workflows
Accomplishments
- Work Well Individually or With a Team
- Adhere to Code of Ethics Created by Association of Surgical Technologists
- Proficiency to understand and apply state/federal laws, regulations, and policies.
Timeline
Surgical Technologist
Chattahoochee Plastic Surgery Center
05.2016 - 08.2016
Surgical Technologist
Hughston Clinic
10.2015 - 12.2015
Customer Service Representative
Payless
09.2015 - 01.2016
Fraud Analyst
Total Systems Services, TSYS
03.2015 - 08.2017
Surgical Technologist
Midtown Medical Center
04.2014 - 12.2015
Call Center Representative
Road America Motor Club
01.2013 - 12.2014
Commercial Credit Card Analyst
Total Systems, TSYS
04.2009 - 10.2009
Certified Customer Support Specialist -
Columbus Technical College
Associate of Science | Surgical Technology -
Virginia College
High School Diploma -
Lighthouse Christian Academy