
Results-driven A+ Scrum Certified Business Analyst and Software Quality Assurance Analyst with over 8 years of diverse IT experience across multiple domains. Expertise in gathering, analyzing, and documenting business requirements, along with strong proficiency in conducting requirement analysis, gap analysis, and use case design. Demonstrated ability to lead the design and implementation of comprehensive test strategies while ensuring adherence to industry-standard testing methodologies. Proven track record in client management, project planning, and delivering high-quality results on time, supported by excellent interpersonal and communication skills that facilitate effective collaboration with stakeholders at all levels.
Vision Integration Platform (VIP), is the new Tennessee state-wide web-based computer system for collecting client information, automatically determining eligibility and calculating benefits for a variety of different family assistance programs. It is a state-of-the-art application that can quickly adapt to rapidly changing program and policy requirements. VIP is administered by the Tennessee Department of Human Services. It supports several key State programs as follows: Families First, Food Stamps, Tenn. Care Medicaid and Tenn. Care Standard, Child Care.
Project CMS 1095A Error Resolution process.Investigate consumer complaints about incorrect 1095-A tax forms received from CMS in regards to their Affordable Care Act health insurance. Correlate data with multiple sources to get a clear picture on the coverage and then change the invalid data accordingly.1095-A HICS Case Life Cycle : Analyze Correlated and Uncorrelated Cases (Policy Start/ End Date, Monthly Premium, Advanced Premium Tax Credit "APTC", Covered Individual, Issuer Name, Policy ID, Multiple, Reprint), Make a Decision (Approved or Denied), Send to Outreach (Appropriate Verbiage), Resolve the Case ( Consumer agreement), Close to HICS in CMS Website ( Appropriate Verbiage)
POET (Pricing and order entry tool) which is used by vendors of Dish Network LLC to place orders for their customers. And to assign different channels according to their customers wish along with different packages that are offered by Dish. It is a web based application which helps vendors to assist their customers with different products and packages of dish network in each geographical area of United States.
Pricing & Contract Management (PCM) Model N 5.0.9 is a Web-based application and used by the customers to buy the products of Medtronic's. It's a major business which includes Pricing & Contract Management (PCM) Model N 5.0.9 upgrade. The main intention of upgrade to Model N 5.0.9 is to demonstrate that the expected functionality meets the business functional requirements, compliance and/or regulatory requirements as documented.
My Clients is a Web-based application serve as a single location to enable associates to view and manage their client information. In this project redesign of client pages has been done, to enhance an associate's ability to “Understand the client” by viewing and capturing meaningful client data in a centralized location.Paper Statement Redesign project is a Mainframes application. In this project they redesign paper statement of their clients to improve data & information accuracy of clients, Reduce cost of producing paper statements, simply statements making it easier to read and align more closely with web.