Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

SUDHAKAR VELUSWAMY

Cary,NC

Summary

  • IT EXECUTIVE IT Transformation
  • IT Operations
  • IT HELPDESK
  • IT SECURITY
  • IT Infrastructure
  • Program Mgmt
  • BCP
  • Planning Results-oriented IT Executive with a solid track record of building, managing, and leading technical teams. Expertise in IT Hosting, Support, and Transformation with a focus on cloud first initiatives, transforming Compute & Storage, Datacenters, and Networks across multiple locations. Proven track record of effectively managing teams, building relationships with departments and senior leadership, and achieving operational excellence. Demonstrated knowledge of Project Management, Service Management, Infrastructure Design/Build/Host & Operate, Service Delivery, POS enabled Retail Store Management, IT Security, Event Correlation, NOC, SOC, and PCI Regulatory Compliance Adherence. Certified Global IT Director, Delivery Director, CISSP, PMP, ITIL 4, and AWS Cloud Architect with a history of supporting mission-critical technology operations, policy formation, technology evaluation, and solution deployment in alignment with regulatory standards. Adept at forming and enforcing IT policies, procedures, while achieving a high degree of system uptime and enforcing compliant practices Experienced in Business Impact Analysis, BCP, MSP management, procurement optimization, budgeting, and outsourcing/insourcing.

Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Performance-driven Vice President with [Number] years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Associate Vice President -IT

Mastek Inc
06.2023 - Current
  • Recruited to work as the Delivery head looking after the IT managed services portfolio
  • Currently managing the IT delivery of a large health care customers TechOps and Service desk environment
  • Responsibility includes automation and innovation in IT operation to reduce user wait time
  • Security adherence and process compliance.

Integrated Service Delivery Director (Client : UnderArmour )

HCL AMERICA INC
03.2020 - 05.2023
  • Recruited to drive corporate growth as the Integrated Service Delivery and Operations Head, I am responsible for leading application and infrastructure teams in the delivery of quality services that exceed expectations
  • At HCL, I maximized customer satisfaction for a major apparel retail client(CPG)through end-to-end service delivery at a Annual Contract Value of $20 million
  • Additionally, I built and operated in-house, colocation, and cloud hosted environments to support 600+ retail stores across the globe
  • With a keen focus on ensuring workflow adherence to all contractual SLAs and standard operating procedures, I acted as the main point of contact for clients, addressing operational issues and escalations
  • My team (with 6 direct reports) operates on a 24/7 support model across multiple geographic locations, and I have forged strong relationships with them.

Program Management/Architect

PITECH SOLUTIONS
04.2019 - 12.2019
  • Collaborated with 38 government agencies to create an integrated network infrastructure and uncovered and repurposed accounts valued at $30 million in hardware and software assets for the Governor's office.

Director IT

HARMAN INTERNATIONAL
02.2018 - 03.2019
  • Efficiently spearheaded transformation, transition, and Operation solutions for various clients in retail, engineering, and healthcare to drive organizational growth
  • Leveraged expertise to efficiently implement, install, and migrate legacy and COTS applications, eliminate business interruption and downtime, and streamline upgrades, deployments, and performance monitoring
  • Proficient in leveraging tools and technologies such as AWS Cloud, SD-WAN – design & implementation, Converged Infrastructure, LAN/WAN Networking, MPLS networks, Office 365, and VOIP.

Global Director IT Operations / Transformation

HCL AMERICA INC
01.2016 - 02.2018
  • I have been instrumental in driving customer satisfaction by managing complex transition projects, which involved the successful migration of workloads from legacy hardware to Converged Infrastructure and Public Clouds
  • Constructed a 60,000 SqFt Data Center to host HCL and its customers' infrastructure
  • Additionally, I have led the process of transferring Wintel workloads to a Converged Infrastructure, planned risk analysis and mitigation plans for a more efficient current and future environment, and identified and built a Disaster Recovery (DR) Data Center as a hot standby site
  • My expertise lies in optimizing Hardware/Software Refresh and AMC renewal processes through facilitating Asset Discovery initiatives
  • I am experienced with AWS Cloud architecture and proficient in SD-WAN design and implementation, LAN/WAN networking, MPLS networks, Storage, Cloud Storage, and Telephony
  • I have excelled at coordinating the transformation/transition of datacenters and datacenter operations in Windows and Linux OS environments on Wintel and IBM P-Series hardware.

Global Director IT Operations

HCL AMERICA INC
08.2012 - 01.2016
  • As a Corporate IT leader with over 24,000 users in different geographies, I have been able to maintain a consistent level of quality services by effectively managing a team of more than 120 IT Specialists and an annual IT budget of $130 million
  • I have developed expertise in overseeing and deploying Global IT infrastructure consolidation, implemented initiatives to ensure hardware/software compliance with industry regulations, and devised cost-saving initiatives
  • I have had the opportunity to pioneer contracts and negotiations for IT-related purchases, build regional offices in multiple countries, and deploy a highly redundant WAN network
  • I have also been recognized for my proficiency in LAN/WAN Networking, MPLS networks, Cisco switches/routers, Checkpoint Firewall, Avaya, Cisco, Skype, and cloud-based providers
  • I am currently a member of the Technology Adaption Governance Council and have established a 24/7 Help Desk and NOC for end-user support and Network monitoring/operations.

Director IT Operations

HCL AMERICA INC
08.2006 - 08.2012

Senior Manager IT

HCL AMERICA INC
08.2002 - 08.2006

Manager IT

HCL AMERICA INC
08.1997 - 08.2002

IT Engineer

HCL AMERICA INC
08.1995 - 08.1997

Education

MBA Business Administration -

University of Phoenix

BS Engineering/Computer Science -

Bharathiar University India

Skills

  • Help Desk Operations
  • Operations Delivery
  • Infrastructure, Network & Program Management
  • System Integration
  • Infrastructure Design & Migration
  • System Development/Deployment
  • Cloud Adaptation/Migration
  • AWS
  • SD-WAN
  • Disaster Recovery
  • Transformation/Transition Management
  • Security
  • Data Management
  • Training
  • O365
  • Consulting
  • PCI/Sox audit
  • SAE-16
  • Contract Negotiation
  • Vendor Management
  • Budgeting
  • Teambuilding
  • SLA adherence

Certification

  • Checkpoint Solution Architect
  • AWS- Solution Architect
  • SD-WAN Design and Implementation
  • ITIL 4
  • CISSP
  • PMP

Timeline

Associate Vice President -IT

Mastek Inc
06.2023 - Current

Integrated Service Delivery Director (Client : UnderArmour )

HCL AMERICA INC
03.2020 - 05.2023

Program Management/Architect

PITECH SOLUTIONS
04.2019 - 12.2019

Director IT

HARMAN INTERNATIONAL
02.2018 - 03.2019

Global Director IT Operations / Transformation

HCL AMERICA INC
01.2016 - 02.2018

Global Director IT Operations

HCL AMERICA INC
08.2012 - 01.2016

Director IT Operations

HCL AMERICA INC
08.2006 - 08.2012

Senior Manager IT

HCL AMERICA INC
08.2002 - 08.2006

Manager IT

HCL AMERICA INC
08.1997 - 08.2002

IT Engineer

HCL AMERICA INC
08.1995 - 08.1997

MBA Business Administration -

University of Phoenix

BS Engineering/Computer Science -

Bharathiar University India
SUDHAKAR VELUSWAMY