Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SUE CORTINA

Deer Park

Summary

Dynamic business owner with expertise in customer relations, operations management, and strategic planning. Proven ability to enhance service delivery and foster team development, driving organizational success.

Overview

42
42
years of professional experience
1
1
Certification

Work History

OWNER

ONE WORLD JUDICIAL SERVICES INC
DEER PARK NY
04.1996 - Current
  • Developed and implemented operational strategies to enhance service delivery efficiency.
  • Managed team performance, ensuring alignment with organizational goals and industry standards.
  • Oversaw client relations, addressing inquiries and resolving disputes to maintain satisfaction.
  • Conducted training sessions for staff, promoting professional development and skill enhancement.

OFFICE MANAGER

AJ & SONS CONCRETE
Deer Park, NY
08.1984 - 06.1996
  • Evaluated vendor contracts to ensure competitive pricing and quality service delivery.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

High School Diploma -

HALF HOLLOW HILLS EAST
DIX HILLS NY

Associate of Arts - Business Administration And Management

SUFFOLK COMMUNITY COLLEGE
BRENTWOOD NY
06-1989

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Project estimating
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Staff hiring
  • Business development
  • Business administration
  • Consulting
  • Negotiation
  • Employee development
  • Bidding processes
  • Financial planning
  • Human resource management

Certification

  • New York State WBE
  • NYC WBE

Languages

Italian
Limited Working

Timeline

OWNER

ONE WORLD JUDICIAL SERVICES INC
04.1996 - Current

OFFICE MANAGER

AJ & SONS CONCRETE
08.1984 - 06.1996

High School Diploma -

HALF HOLLOW HILLS EAST

Associate of Arts - Business Administration And Management

SUFFOLK COMMUNITY COLLEGE