Dynamic business owner with expertise in customer relations, operations management, and strategic planning. Proven ability to enhance service delivery and foster team development, driving organizational success.
Overview
42
42
years of professional experience
1
1
Certification
Work History
OWNER
ONE WORLD JUDICIAL SERVICES INC
DEER PARK NY
04.1996 - Current
Developed and implemented operational strategies to enhance service delivery efficiency.
Managed team performance, ensuring alignment with organizational goals and industry standards.
Oversaw client relations, addressing inquiries and resolving disputes to maintain satisfaction.
Conducted training sessions for staff, promoting professional development and skill enhancement.
OFFICE MANAGER
AJ & SONS CONCRETE
Deer Park, NY
08.1984 - 06.1996
Evaluated vendor contracts to ensure competitive pricing and quality service delivery.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
HALF HOLLOW HILLS EAST
DIX HILLS NY
Associate of Arts - Business Administration And Management
SUFFOLK COMMUNITY COLLEGE
BRENTWOOD NY
06-1989
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Operations management
Business management
Business planning
Strategic planning
Project estimating
Staff management
Marketing
Team oversight
Financial management
Staff hiring
Business development
Business administration
Consulting
Negotiation
Employee development
Bidding processes
Financial planning
Human resource management
Certification
New York State WBE
NYC WBE
Languages
Italian
Limited Working
Timeline
OWNER
ONE WORLD JUDICIAL SERVICES INC
04.1996 - Current
OFFICE MANAGER
AJ & SONS CONCRETE
08.1984 - 06.1996
High School Diploma -
HALF HOLLOW HILLS EAST
Associate of Arts - Business Administration And Management