Sue Hoang
530 Writers Way,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.My experience has equipped me with strong customer service abilities.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Certified Life Coach
Gein Academy
Fountain Valley, CA
10.2022 - Current
- Created customized coaching plans for clients based on their individual needs and preferences.
- Conducted assessments of client's life goals and objectives, providing guidance and direction to help them achieve success.
- Provided emotional support to clients during challenging times, helping them stay focused on achieving their goals.
- Facilitated group workshops and activities that encouraged self-reflection, personal growth, and positive change.
- Educated clients on various methods of stress management, mindfulness practices, and relaxation techniques.
- Met with clients to understand individual needs and develop personalized counseling plans.
Manager
Paris Nail Bar
1125 Hatches Pond Ln, Morrisviile, NC
01.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Financial Services Representative
National Life Group
Morrisville, NC
01.2020 - Current
- Provided guidance on investment decisions to ensure maximum returns.
- Prepared reports detailing client portfolio performance and asset allocation.
- Educated customers about different types of products available from the company's portfolio.
- Analyzed financial data to identify opportunities for increasing profitability.
- Developed and implemented strategies for financial planning, investments, and retirement.
Server
Sushi Plus
Fountain Valley, CA
05.2019 - 12.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Manager of Operations
Co Do Restaurant
Education
GED -
Orange Coast College
Costa Mesa, CA03-2017
Skills
- Sales management
- Sales Techniques
- Staff Management
- Staff Development
- Performance Management
- Operations Management
- Marketing
- Staff Training and Development
Languages
English
Professional
Vietnamese
Professional
Certification
Life Insurance License
Master Life Coach License
Timeline
Certified Life Coach
Gein Academy
10.2022 - Current
Manager
Paris Nail Bar
01.2021 - Current
Financial Services Representative
National Life Group
01.2020 - Current
Server
Sushi Plus
05.2019 - 12.2020
Manager of Operations
Co Do Restaurant
GED -
Orange Coast College
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