Susie Jambal
Manhattan Beach,CA
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
9
9
years of professional experience
Work History
Server
Slay Restaurant Group
08.2022 - 11.2024
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
M & J Group
10.2015 - 01.2022
- Served food and beverages promptly with focused attention to customer needs..
- Improved dining experience by providing prompt, attentive service to guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
K-zo Restaurant
01.2018 - 02.2020
Served and worked " OMOKASE" dining experience with Mr. K-Zo Ichiba .
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Bachelor of Arts - International Relations & Diplomacy
Catholic University of Korea
Seoul, Korea06-2012
Skills
- Exceptional customer service
- Positive and professional
- Multitasking
- Exceptional communication
- Wine Knowledge
- Upselling techniques
- Allergy awareness
- Daily specials memorization
- Food and beverage pairings
- Hospitality and accommodation
- Food safety oversight
- Efficient service
- POS operation
- Liquor, wine, and food service
Languages
Korean
Full Professional
Japanese
Professional Working
Russian
Limited Working
Mongolian
Native or Bilingual
Interests
- Yoga
- Team Sports
- Gym Workouts
- Beach Volleyball
- Running
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Server
Slay Restaurant Group
08.2022 - 11.2024
Server
K-zo Restaurant
01.2018 - 02.2020
Server
M & J Group
10.2015 - 01.2022
Bachelor of Arts - International Relations & Diplomacy
Catholic University of Korea
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