Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Interests
Timeline
Generic

Sue Kelley

Menifee,CA

Summary

Program Manager: Leadership, Excellence, Customer Experience, Problem-solving and Team-building Compassionate Case Manager experienced in integrated medical environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.


Trained in high-level negotiating skills. Able to actively listen to patients and connect with people of all ages and situations.

Overview

31
31
years of professional experience

Work History

Case Manager

Vitality Integrative Wellness
Temecula, CA
11.2019 - Current
  • Responsible for 70% of sales goals for the practice.
  • Partnered with providers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on provider advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.

Realtor

Keller Williams Realty
San Clemente, CA
12.1999 - Current
  • Provide high-touch guidance for clients in the sale or purchase of residential homes, with high integrity and quality
  • Consistently demonstrate strong negotiating skills, provide education, and excellent communication and interpersonal skills.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.

Event Planner Assistant

KTM North America, Inc
Murrieta, CA
01.2016 - 01.2017
  • Autonomously and efficiently planned, managed and executed events for large groups, across multiple states
  • Booked, arranged and communicated with hotels to coordinate large mee ng spaces as well as managing numerous, concurrent shipping containers for off-loading, assembly, set-up and re-loading
  • Designed and built an extensive working inventory that resulted in money savings.

Director of Business Development

Icon Sports Performance
Murrieta, CA
01.2012 - 01.2017
  • Managed sales and marke ng, including business development, client relationship management and social outreach to obtain additional business leads
  • Maintained contact database of sales leads and fostered several community and business based contacts.
  • Performed motivational sales-based exercises with other team members, including team building, developing and participating in volunteer-based community relations, overall company based marketing, and managing special events
  • Resulted in improved top-line sales growth and increased brand recognition.

Education

Associate of Arts - Physical Fitness Specialist Certification

Irvine Valley College
Irvine, CA
03.1989

Skills

  • Documentation proficiency
  • Patient Management
  • Interdisciplinary collaboration
  • Staff Management
  • Needs assessment
  • Patient Assessments
  • Progress evaluations
  • Written and verbal communication
  • Proficient in MS Office

Affiliations

Rotary Club Member - Chamber of Commerce Ambassador - Casa Roman ca Cultural Center, Volunteer - Pier Pride Chairperson - OceanFest Director - Balloon and Wine Festival Director.

Additional Information

  • CERTIFICATIONS/LICENSE , California Real Estate Salesperson 1999-present

Interests

Avid runner. Love to hike, bike and surf. 3 years crewing on sailboats.

Timeline

Case Manager

Vitality Integrative Wellness
11.2019 - Current

Event Planner Assistant

KTM North America, Inc
01.2016 - 01.2017

Director of Business Development

Icon Sports Performance
01.2012 - 01.2017

Realtor

Keller Williams Realty
12.1999 - Current

Associate of Arts - Physical Fitness Specialist Certification

Irvine Valley College

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Sue Kelley