Sue Koeppe
Two Rivers,WI
Summary
Driven professional with extensive experience as a Paraprofessional Educator at Manitowoc Public School District and Patient Service Representative at Baycare Health Partners. Excelled in fostering student safety and enhancing classroom productivity, alongside mastering insurance verification and patient confidentiality. Demonstrated exceptional customer service and healthcare industry understanding, significantly improving patient satisfaction and engagement. Friendly and outgoing patient service representative focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver.
Overview
21
21
years of professional experience
Work History
Paraprofessional Educator
Manitowoc Public School District
09.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Monitored student classroom and outdoors activities to promote student safety.
Patient Service Representative
Baycare Health Partners
03.2023 - 09.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Paraprofessional Educator
Two Rivers Public School District
08.2022 - 03.2023
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
Patient Service Representative
Advocate Aurora Health Care
03.2003 - 02.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06.1983
Skills
- Medical terminology knowledge
- Insurance Verification
- Patient confidentiality
- Healthcare industry understanding
- Multitasking and Organization
- Customer Service
- Phone and Email Etiquette
- Relationship Building
- Scheduling Diagnostic Procedures
- Patient Education
Timeline
Paraprofessional Educator
Manitowoc Public School District
09.2023 - Current
Patient Service Representative
Baycare Health Partners
03.2023 - 09.2023
Paraprofessional Educator
Two Rivers Public School District
08.2022 - 03.2023
Patient Service Representative
Advocate Aurora Health Care
03.2003 - 02.2022
High School Diploma -
Lincoln High School
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