Sue Lathrop
Optician
College Station,TX
Summary
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
15
15
years of professional experience
Work History
Optician
MyEyeDr
Denver, CO
09.2021 - 04.2022
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Assistant Store Manager
America’s Best Contacts & Eyeglasses
Aurora, CO
12.2011 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
Sales Supervisor
LensCrafters
Longmont, CO
06.2007 - 10.2011
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Engaged customers in lens products and key features to drive consistent revenue
Education
Some College (No Degree) - Teacher Assistant
Waukesha County Technical College
Pewaukee, WISome College (No Degree) - General Studies
University Wisconsin, Waukesha
Waukesha, WISkills
- Retail Sales
- Dependable and Responsible
- Active Listening
- Flexible and Adaptable
- Eyeglass aesthetics
- Eyewear brands
- Selecting frames
- Corrective lens options
- Optical orders
- Contact lens
- Verifying prescriptions
- Insurance approvals
- Conducting fittings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Optician
MyEyeDr
09.2021 - 04.2022
Assistant Store Manager
America’s Best Contacts & Eyeglasses
12.2011 - 09.2021
Sales Supervisor
LensCrafters
06.2007 - 10.2011
Some College (No Degree) - Teacher Assistant
Waukesha County Technical College
Some College (No Degree) - General Studies
University Wisconsin, Waukesha