Desired Job Title
Accounting, Payroll and Human Resources DepartmentOffice ManagerSenior Trainer & Co-OrdinatorSenior BookkeeperWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Short Pump, VA
Open to relocation: No
Sue-Mari Pelser
Short Pump,VA
Work Preference
Summary
Accounting professional with 10+ years of progressive experience, advancing from Data-Capturer to Accounting Manager. Most recently managed the full accounting, payroll, and human resources functions for five related companies, including financial statement preparation, intercompany reconciliations, Sage payroll processing, audit support, and tax compliance. Experience in creating written and recorded training materials, and comfortable communicating with colleagues and clients at every level, from entry-level staff to C-suite. Known for clear corporate communication (written and verbal), working accurately under tight deadlines, and maintaining strict adherence to legal and regulatory requirements. Seeking a senior accounting role focused on a single organization where I can apply the same level of precision and accountability.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Accounting, Payroll and Human Resources Department
Beninca Technical Services
05.2021 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Corporate Group
07.2020 - 04.2021
- Coordinated daily office operations to enhance workflow efficiency and productivity.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources.
- Oversaw inventory management, maintaining accurate stock levels and reducing waste.
- Developed office procedures that improved communication and streamlined processes.
- Led initiatives to upgrade office technology, enhancing overall operational capabilities.
- Monitored compliance with company policies, ensuring adherence across all departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Completed bi-weekly payroll for [Number] employees.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Senior Trainer & Co-Ordinator
GhostPractice
10.2018 - 06.2020
- Developed and delivered training programs to enhance staff capabilities and operational efficiency.
- Collaborated with cross-functional teams to identify training needs and design tailored solutions.
- Mentored junior trainers, fostering skill development and ensuring consistency in training delivery.
- Analyzed training outcomes to refine programs, improving engagement and retention rates among participants.
- Implemented innovative training tools and methodologies, increasing learner satisfaction and effectiveness.
- Facilitated workshops on best practices, promoting knowledge sharing across departments and enhancing team collaboration.
- Streamlined onboarding processes for new hires, reducing ramp-up time and accelerating productivity levels.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Arranged meeting spaces and supporting materials for each class.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Provided virtual training and online presentations.
Senior Bookkeeper
Curafin Manco
02.2016 - 03.2018
- Managed monthly financial reconciliations to ensure accuracy and compliance with accounting standards.
- Oversaw accounts payable and receivable processes, streamlining workflows for improved efficiency.
- Mentored junior bookkeeping staff, enhancing team performance and knowledge retention.
- Implemented new accounting software, reducing processing time and increasing data accuracy.
- Developed financial reports for management, providing insights for strategic decision-making.
- Coordinated annual audits, ensuring timely submission of documentation and adherence to regulations.
- Analyzed variances in budget reports, identifying areas for cost savings and operational improvements.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained accurate historical records.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Complied with local, state, and federal laws and requirements.
- Maintained general ledger by transferring subsidiary account summaries.
- Facilitated accurate expense tracking by coding invoices to appropriate general ledger accounts and allocating costs across multiple projects.
- Streamlined the month-end closing process by implementing more efficient procedures for reconciling account balances and generating financial statements.
- Ensured regulatory compliance by staying updated on relevant tax laws, filing deadlines, and reporting requirements.
- Maintained fixed asset schedules for depreciation calculations and annual property tax filings.
- Enhanced financial accuracy by meticulously maintaining and updating accounts payable and receivable records.
- Reduced outstanding receivables balances through diligent follow-up on overdue invoices with clients.
- Improved cash flow management with timely invoicing, collections follow-ups, and vendor payment scheduling.
- Reduced errors in financial reporting by conducting thorough monthly reconciliations of bank statements, credit card transactions, and expense reports.
- Assisted in audit preparations by gathering required documentation and ensuring compliance with internal controls and policies.
- Collaborated closely with external auditors during annual reviews to address inquiries promptly while minimizing disruptions to daily operations.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate of Science - Health And Skincare, Business Management
Placecol Institute
Centurion, Gauteng, South AfricaJunior, Senior & Legal Bookkeeping - Accounting And Finance
GhostPractice
Johannesburg, South Africa10-2019
Skills
- Accounts payable and receivable
- Bank reconciliation
- Account reconciliation
- Financial statements
- Payroll processing
- Tax preparation
- General ledger entries
- Financial reporting
- Quickbooks
- Superior attention to detail
- Full-cycle accounting
- Cloud accounting
- MS office suite
- GAAP accounting
- Year-end close
Accomplishments
- Increased profits by 1200% in a 5 year period without reducing customer satisfaction rates.
- Generated a 25% reduction in month-end close, by limiting unnecesarry expenditure and leakages.
- Handled and resolved the largest Number of reporting discrepancies in 3 months.
- Promoted from Bookkeeper to Accounts Manager in 12 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets to handle 5 organizations asset registries for insurance and depreciation purposes.
- Supervised a diverse team of 5 staff members directly and indirectly supervised over 50 staff members.
- Achieved more efficient daily processes through effectively developing and deploying strategic process flows for administration staff.
Certification
- Senior Legal Accounting, GhostPractice - 2018
Languages
English
Native or Bilingual
Timeline
Accounting, Payroll and Human Resources Department
Beninca Technical Services
05.2021 - 12.2025
Office Manager
Corporate Group
07.2020 - 04.2021
Senior Trainer & Co-Ordinator
GhostPractice
10.2018 - 06.2020
Senior Bookkeeper
Curafin Manco
02.2016 - 03.2018
Associate of Science - Health And Skincare, Business Management
Placecol Institute
Junior, Senior & Legal Bookkeeping - Accounting And Finance
GhostPractice