SUE Mastell
Emporia
Summary
Experienced with guiding students through college admissions process, ensuring they make informed decisions. Utilizes effective communication and counseling skills to support prospective students. Track record of fostering positive relationships and improving enrollment outcomes.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Tri-County Telephone Association
Council Grove, KS
05.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and maintain high customer satisfaction.
- Trained new staff on company procedures, ensuring adherence to best practices in customer service.
- Managed escalated issues by employing conflict resolution strategies to achieve positive outcomes.
Senior Admissions Manager
Rasmussen University
07.2018 - Current
- Act as first point of contact for prospective students considering enrolling at Rasmussen College
- Engage prospective students by telephone in discussion about their future with the goal of setting a campus visit (roughly 75% of time)
- Demonstrate sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds and experiences
- Mentor students from the application process through enrollment
- Demonstrate a high level of product/program knowledge thereby meeting specific student recruitment goals
- Manage and update computerized prospective student database, application paperwork, and follow-up documentation
- Create relationships that lead to growth opportunities through engaging local high schools, businesses, and other members of the communities we serve
- Work effectively with co-workers as part of the student services team to ensure each student’s experience with the college is professional, service-focused, and productive
- Support and contribute to Rasmussen’s commitment to diversity and inclusion
Assistant manager
DestinationXL
01.2018 - 07.2018
- Built a superior customer-focused sales team by providing training, selling skills, behaviors.
- Responsible for achieving individual sales goals.
- Help deliver on-going coaching and counseling, and effectively managing performance and corrective action processes.
- Ensure each customer is welcomed in a warm and genuinely sincere manner and going above and beyond the customer's initial requests.
- Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into DXL Group "fans" by encouraging return visits.
Operations manager
Ulta Beauty
01.2017 - 09.2017
- Created a culture of hospitality for the store.
- Promotes company sales and loyalty programs to meet and exceed daily goals.
- Make sure all marketing is in place so customer can receive the full benefit of sales and new product.
- Ensured the maintenance of store including cleanliness and operational compliance.
- Managed the load process and backroom activities and organization.
- Protected assets of Ulta through guest service and operational processes, inclusive of all loss prevention audit criteria and sales floor leadership.
Salon Leader
JCPenny’s
05.2015 - 08.2016
- Grew salon to the ranking of #4 in the company
- Recruit exceptional professionals to maintain business standards
- Preformed onboarding for new employees
- Operated profitably per budgetary business goals
- Increased business by developing innovative marketing programs
- Networked at industry events to promote business
- Ensured facility operates according to all safety and regulator guideline
- Creatively advertised company with business for cross-promotion
Director of School / Admissions
Marinello Schools of Beauty
06.2013 - 03.2015
- Delivered monthly and quarterly budgets
- Supervised daily operations of business
- Adhered to needs of all customers
- Complied with state and federal regulations
- Launched community resources to support student academic pathways
- Coordinated with government entities for audits and inspections
- Spearheaded outreach activities to promote business
- Administered faculty meetings
- Worked with VA benefits for funding
Multi-Unit District Leader
Regis Corporation
08.2000 - 03.2013
- Grew and Coached 20 locations in Kansas, Nebraska and Iowa
- Increased sales and managed payroll
- Area was ranked 18th in the nation out of 300 locations
- Handled and resolved all customer issues
- Developed marketing strategies to promote salon services
- Prepared and delivered presentations to existing and potential members
- Opened 5 new locations and remodeled numerous locations
- Successfully participated in 4 acquisitions threw out the US
Education
Bachelor’s - Business
Rasmussen University
01.2019
Associate’s - Business Administration
Allen County Community College
01.2017
Skills
- Performance Management
- Organizational Development
- Access knowledge
- Microsoft knowledge
- ERP system
- Competitive attitude
- Maintenance of Confidential records
- Conflict Management
Timeline
Customer Service Representative
Tri-County Telephone Association
05.2025 - Current
Senior Admissions Manager
Rasmussen University
07.2018 - Current
Assistant manager
DestinationXL
01.2018 - 07.2018
Operations manager
Ulta Beauty
01.2017 - 09.2017
Salon Leader
JCPenny’s
05.2015 - 08.2016
Director of School / Admissions
Marinello Schools of Beauty
06.2013 - 03.2015
Multi-Unit District Leader
Regis Corporation
08.2000 - 03.2013
Associate’s - Business Administration
Allen County Community College
Bachelor’s - Business
Rasmussen University