Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sue Nampalli

Hanover Park,Illinois

Summary

As Training Manager with 30 years of experience in various industries, specializing in creating and implementing impactful training programs. My unique ability to understand company needs and translate them into effective training sessions has consistently boosted organizational efficiency, with a proven track record of 100% participant satisfaction. Led the development of a formal training program for Accenture's delivery/development team, slashing onboarding time by 50%. This innovation allowed for live demos to senior managers and video creation for client education, fortifying stakeholder engagement. Having collaborated with diverse global teams, I bring a wealth of knowledge in instructional design, talent acquisition, and project management. As Project Manager, I introduced a resource to enhance workday organization and adaptability amid high-pressure situations. The result was a triumphant completion of 50 projects for five different clients within a month, cementing client retention with subsequent project hires. My robust managerial expertise, combined with a passion for fostering growth and a knack for streamlining processes, makes me a reliable partner in empowering teams and driving organizational success. Spearheaded the training of new hires and collaborated with HR to create engaging orientation materials, thus streamlining the onboarding process and enhancing the early experiences of new employees. Qualified Desired Position with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Coordinator

MAS Plumbing, Inc.
08.2023 - 09.2024
  • Ability to build rapport quickly with Team Members and Vendors
  • Excellent Customer Service skills including communication via phone and email
  • Proficient at Major Software’s
  • Efficient with meeting deadlines
  • Excellent communication skills including escalating hostile frustrating customers
  • Articulated compelling narratives using data and metrics, enhancing understanding and decision-making processes
  • Thrived in fast-paced environments, adeptly managing competing demands and maintaining operational efficiency.

Corporate Leader

BATLETT PARK DISTRICT
09.2021 - 08.2023
  • Spearheaded the growth and governance of both new and existing united team members, tailoring initiatives to meet evolving business requirements
  • Demonstrated exceptional time management and organizational prowess, successfully balancing multiple priorities and maintaining impeccable accuracy
  • Fostered and sustained robust relationships with a diverse range of candidates, ensuring their continued engagement throughout the recruitment process and beyond
  • Consistently maintained a vibrant candidate pipeline, filling key roles with diverse and high-quality talent
  • Orchestrated comprehensive project plans and coordinated with various IT engineering and field service groups, ensuring timely and efficient completion of activities.

Talent Acquisition Strategy Manager

UNITED AIRLINES
09.2019 - 11.2019
  • Enhanced the operational efficiency of United by managing the development and administration of both new and existing team members based on strategic business needs
  • Improved task completion rate and accuracy by leveraging excellent time management, organizational skills, and the ability to balance multiple priorities effectively
  • Fostered a sense of community and loyalty within the company by establishing strong relationships with diverse candidates, keeping them engaged throughout the recruitment process and beyond.

Workday Learning Implementation Expert

DELOITTE
12.2018 - 04.2019
  • Led the Learning and Development team to successfully implement training and development programs, enhancing overall staff competencies and productivity
  • Leveraged Workday (LMS, HCM, Financials, Payroll, Integration, Reports, and Business Process) and Government Courses to streamline processes and improve operational efficiency
  • Fostered effective partnerships with customers, successfully coordinating the planning, development, and execution of organizational change and training initiatives to meet their unique needs.

Client Relationship Director

GRISWOLD HOMECARE
04.2018 - 12.2018
  • Successfully oversaw all aspects of home care services, enhancing personnel management, compliance monitoring, documentation, and daily operations efficiency, which streamlined CRS schedules and improved the quality of client home visits
  • Proactively carried out essential tasks for the Vice President of Company-Owned Offices and the Chief Operating Officer, contributing to the smooth functioning of executive operations.

Head of Global Events Manager

ZEBRA TECHNOLOGY
11.2016 - 06.2017
  • Successfully conducted over 350 training sessions, enriching the skillsets of 2500+ global participants and bolstering the effectiveness of the Change Management Team
  • Streamlined resource utilization and scheduling efficiency by maintaining and updating a comprehensive master database/document that consolidated all training details.

Lead Trainer Manager

ACCENTURE
04.2005 - 09.2015
  • Consistently delivered over 1000 training sessions, accommodating up to 150 participants per session, earning a 100% participant satisfaction rate while also managing project-related client support
  • Instrumental in establishing a ten-member training team in Bangalore, cultivating skills through focused training programs which contributed to an overall improvement in team performance.

Education

Associate -

William Rainey Harper College
Palatine, Illinois
01.1993

Skills

  • Schedule Coordination
  • Office Administration
  • Customer Service
  • Office Management

Certification

  • Business Management Certification
  • HRIS Systems
  • ADP Payroll
  • LMS Certification
  • Taleo

Timeline

Office Coordinator

MAS Plumbing, Inc.
08.2023 - 09.2024

Corporate Leader

BATLETT PARK DISTRICT
09.2021 - 08.2023

Talent Acquisition Strategy Manager

UNITED AIRLINES
09.2019 - 11.2019

Workday Learning Implementation Expert

DELOITTE
12.2018 - 04.2019

Client Relationship Director

GRISWOLD HOMECARE
04.2018 - 12.2018

Head of Global Events Manager

ZEBRA TECHNOLOGY
11.2016 - 06.2017

Lead Trainer Manager

ACCENTURE
04.2005 - 09.2015

Associate -

William Rainey Harper College
Sue Nampalli